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from .base import Resource, BasicOptions, AssignedUserOptions, AssignedTeamOptions, SortByOptions |
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# ======================================================= |
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# Tickets |
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# ======================================================= |
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class Tickets(Resource): |
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def fetch(self, |
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per_page: int = 100, |
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page: int = 1, |
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archived: BasicOptions = None, # Default = BasicOptions.FALSE, |
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spam: bool = None, # Default = False, |
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trash: bool = None, # Default = False, |
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replies: bool = None, |
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max_replies: int = None, |
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assigned_user: int or AssignedUserOptions = None, |
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assigned_team: int or AssignedTeamOptions = None, |
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starred: bool = None, |
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label: str = None, |
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since: str = None, |
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until: str = None, |
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sort_by: SortByOptions = None, # Default = SortByOptions.LAST_ACTIVITY, |
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requester_emails: str = None, |
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total_only: bool = None # Default = False |
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): |
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return self._get("/tickets", |
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per_page=per_page, |
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page=page, |
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archived=archived, |
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spam=spam, |
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trash=trash, |
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replies=replies, |
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max_replies=max_replies, |
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assigned_user=assigned_user, |
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assigned_team=assigned_team, |
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starred=starred, |
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label=label, |
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since=since, |
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until=until, |
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sort_by=sort_by, |
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requester_emails=requester_emails, |
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total_only=total_only) |
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def search(self, |
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query: str, |
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per_page: int = 100, |
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page: int = 1, |
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spam: bool = False, |
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trash: bool = False): |
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return self._get("/tickets/search", |
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query=query, |
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per_page=per_page, |
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page=page, |
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spam=spam, |
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trash=trash) |
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def create(self, |
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subject: str, |
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requester_name: str, |
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requester_email: str, |
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content: str, |
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cc: str = None, |
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bcc: str = None, |
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notify_requester: bool = False, |
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attachment_ids: list = None, |
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content_as_html: bool = False): |
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ticket = { |
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"subject": subject, |
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"requester_name": requester_name, |
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"requester_email": requester_email, |
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"content": { |
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"html" if content_as_html else "text": content, |
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}, |
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"notify_requester": notify_requester |
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} |
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if cc is not None: |
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ticket["cc"] = cc |
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if bcc is not None: |
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ticket["bcc"] = bcc |
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if attachment_ids is not None: |
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ticket["content"]["attachment_ids"] = ",".join(attachment_ids) |
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return self._post("/tickets", data={"ticket": ticket}) |
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def get(self, |
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ticket_id: int): |
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return self._get("/tickets/{ticket_id}".format(ticket_id=ticket_id)) |
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def delete(self, |
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ticket_id: int): |
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return self._delete("/tickets/{ticket_id}".format(ticket_id=ticket_id)) |
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def archive(self, |
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ticket_id: int): |
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return self._post("/tickets/{ticket_id}/archive".format(ticket_id=ticket_id)) |
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def unarchive(self, |
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ticket_id: int): |
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return self._delete("/tickets/{ticket_id}/archive".format(ticket_id=ticket_id)) |
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def markAsAnswered(self, |
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ticket_id: int): |
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return self._post("/tickets/{ticket_id}/answered".format(ticket_id=ticket_id)) |
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def markAsUnanswered(self, |
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ticket_id: int): |
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return self._delete("/tickets/{ticket_id}/answered".format(ticket_id=ticket_id)) |
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def assignUser(self, |
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ticket_id: int, |
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user_id: int): |
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user_assignment = { |
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"user_id": user_id |
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} |
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return self._post("/tickets/{ticket_id}/user_assignment".format(ticket_id=ticket_id), |
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data={"user_assignment": user_assignment}) |
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def unassignUser(self, |
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ticket_id: int): |
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return self._delete("/tickets/{ticket_id}/user_assignment".format(ticket_id=ticket_id)) |
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def assignTeam(self, |
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ticket_id: int, |
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team_id: int): |
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team_assignment = { |
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"team_id": team_id |
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} |
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return self._post("/tickets/{ticket_id}/team_assignment".format(ticket_id=ticket_id), |
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data={"team_assignment": team_assignment}) |
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def unassignTeam(self, |
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ticket_id: int): |
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return self._delete("/tickets/{ticket_id}/team_assignment".format(ticket_id=ticket_id)) |
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def star(self, |
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ticket_id: int): |
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return self._post("/tickets/{ticket_id}/star".format(ticket_id=ticket_id)) |
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def unstar(self, |
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ticket_id: int): |
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return self._delete("/tickets/{ticket_id}/star".format(ticket_id=ticket_id)) |
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def markAsSpam(self, |
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ticket_id: int): |
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return self._post("/tickets/{ticket_id}/spam".format(ticket_id=ticket_id)) |
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def unspam(self, |
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ticket_id: int): |
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return self._delete("/tickets/{ticket_id}/spam".format(ticket_id=ticket_id)) |
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def markAsTrash(self, |
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ticket_id: int): |
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return self._post("/tickets/{ticket_id}/trash".format(ticket_id=ticket_id)) |
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def untrash(self, |
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ticket_id: int): |
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return self._delete("/tickets/{ticket_id}/trash".format(ticket_id=ticket_id)) |
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FLUX-SE /
SupportBee_python_wrapper
