for testing and deploying your application
for finding and fixing issues
for empowering human code reviews
from .base import Resource
# =======================================================
# Replies
class Replies(Resource):
def fetch(self,
ticket_id: int):
return self._get("/tickets/{ticket_id}/replies".format(ticket_id=ticket_id))
def create(self,
ticket_id: int,
content: str,
cc: str = None,
bcc: str = None,
attachment_ids: str = None,
on_behalf_of_id: str = None,
on_behalf_of_email: str = None,
notify_requester: str = False,
content_as_html: bool = False):
reply = {
"content": {
"html" if content_as_html else "text": content,
},
"notify_requester": notify_requester
}
if cc is not None:
reply["cc"] = cc
if bcc is not None:
reply["bcc"] = bcc
if attachment_ids is not None:
reply["content"]["attachment_ids"] = attachment_ids
if on_behalf_of_id is not None:
reply["on_behalf_of"] = {"id": on_behalf_of_id}
elif on_behalf_of_email is not None:
reply["on_behalf_of"] = {"email": on_behalf_of_email}
return self._post("/tickets/{ticket_id}/replies".format(ticket_id=ticket_id), data={"reply": reply})
def get(self,
reply_id: int):
return self._get("/tickets/{ticket_id}/replies/{reply_id}".format(ticket_id=ticket_id, reply_id=reply_id))
FLUX-SE /
SupportBee_python_wrapper
