1
|
|
|
from base import * |
2
|
|
|
|
3
|
|
|
# ======================================================= |
4
|
|
|
# Attachment |
5
|
|
|
# ======================================================= |
6
|
|
|
class Attachments(Resource): |
7
|
|
|
def create(self, |
8
|
|
|
filename: str, |
9
|
|
|
file: bytes): |
10
|
|
|
files = { |
11
|
|
|
"files[]": (filename, file, "multipart/form-data") |
12
|
|
|
} |
13
|
|
|
return self._post("/attachments", files=files) |
14
|
|
|
|
15
|
|
|
|
16
|
|
|
# ======================================================= |
17
|
|
|
# Labels |
18
|
|
|
# ======================================================= |
19
|
|
|
class Labels(Resource): |
20
|
|
|
def fetch(self): |
21
|
|
|
return self._get("/labels") |
22
|
|
|
|
23
|
|
|
def create(self, # Not in doc |
24
|
|
|
name: str, |
25
|
|
|
color: str): |
26
|
|
|
label = { |
27
|
|
|
"name": name, |
28
|
|
|
"color": color |
29
|
|
|
} |
30
|
|
|
return self._post("/labels", data={"custom_label": label}) |
31
|
|
|
|
32
|
|
|
def addLabel(self, |
33
|
|
|
ticket_id: str, |
34
|
|
|
label_name: str): |
35
|
|
|
return self._post("/tickets/{ticket_id}/labels/{label_name}".format(ticket_id=ticket_id, label_name=label_name)) |
36
|
|
|
|
37
|
|
|
def removeLabel(self, |
38
|
|
|
ticket_id: str, |
39
|
|
|
label_name: str): |
40
|
|
|
return self._delete("/tickets/{ticket_id}/labels/{label_name}".format(ticket_id=ticket_id, |
41
|
|
|
label_name=label_name)) |
42
|
|
|
|
43
|
|
|
|
44
|
|
|
# ======================================================= |
45
|
|
|
# Emails |
46
|
|
|
# ======================================================= |
47
|
|
|
class Emails(Resource): |
48
|
|
|
def fetch(self): |
49
|
|
|
return self._get("/emails") |
50
|
|
|
|
51
|
|
|
def create(self, |
52
|
|
|
email: str, |
53
|
|
|
name: str = None, |
54
|
|
|
filter_spam: bool = None, |
55
|
|
|
use_agent_name: str = None): |
56
|
|
|
forwarding_address = { |
57
|
|
|
"email": email |
58
|
|
|
} |
59
|
|
|
|
60
|
|
|
if name is not None: |
61
|
|
|
forwarding_address["name"] = name |
62
|
|
|
if filter_spam is not None: |
63
|
|
|
forwarding_address["filter_spam"] = filter_spam |
64
|
|
|
if use_agent_name is not None: |
65
|
|
|
forwarding_address["use_agent_name"] = use_agent_name |
66
|
|
|
|
67
|
|
|
return self._post("/emails", data={"forwarding_address": forwarding_address}) |
68
|
|
|
|
69
|
|
|
|
70
|
|
|
# ======================================================= |
71
|
|
|
# Filters |
72
|
|
|
# ======================================================= |
73
|
|
|
class Filters(Resource): |
74
|
|
|
def createRule(self, |
75
|
|
|
requester_email: str = None, |
76
|
|
|
delivered_to: str = None, |
77
|
|
|
subject: str = None, |
78
|
|
|
body: str = None): |
79
|
|
|
rule = {} |
80
|
|
|
|
81
|
|
|
if requester_email is not None: |
82
|
|
|
rule["requester_email"] = requester_email |
83
|
|
|
if delivered_to is not None: |
84
|
|
|
rule["delivered_to"] = delivered_to |
85
|
|
|
if subject is not None: |
86
|
|
|
rule["subject"] = subject |
87
|
|
|
if body is not None: |
88
|
|
|
rule["body"] = body |
89
|
|
|
|
90
|
|
|
if len(rule.keys()) == 0: |
91
|
|
|
return |
92
|
|
|
|
93
|
|
|
return self._post("/rules", data={"rule": rule}) |
94
|
|
|
|
95
|
|
|
def createConsequence(self, |
96
|
|
|
archive: str = None, |
97
|
|
|
spam: str = None, |
98
|
|
|
trash: str = None, |
99
|
|
|
label: str = None, |
100
|
|
|
assign_user: int = None, |
101
|
|
|
assign_team: int = None): |
102
|
|
|
consequence = {} |
103
|
|
|
|
104
|
|
|
if archive is not None: |
105
|
|
|
consequence["archive"] = archive |
106
|
|
|
if spam is not None: |
107
|
|
|
consequence["spam"] = spam |
108
|
|
|
if trash is not None: |
109
|
|
|
consequence["trash"] = trash |
110
|
|
|
if label is not None: |
111
|
|
|
consequence["label"] = label |
112
|
|
|
if assign_user is not None: |
113
|
|
|
consequence["assign_user"] = assign_user |
114
|
|
|
if assign_team is not None: |
115
|
|
|
consequence["assign_team"] = assign_team |
116
|
|
|
|
117
|
|
|
if len(consequence.keys()) == 0: |
118
|
|
|
return |
119
|
|
|
|
120
|
|
|
return self._post("/consequences", data={"consequence": consequence}) |
121
|
|
|
|
122
|
|
|
def create(self, |
123
|
|
|
consequence_id: int, |
124
|
|
|
rule_id: int): |
125
|
|
|
_filter = { |
126
|
|
|
"consequence_id": consequence_id, |
127
|
|
|
"rule_id": rule_id |
128
|
|
|
} |
129
|
|
|
return self._post("/filters", data={"filter": _filter}) |
130
|
|
|
|
131
|
|
|
|
132
|
|
|
# ======================================================= |
133
|
|
|
# Snippets |
134
|
|
|
# ======================================================= |
135
|
|
|
class Snippets(Resource): |
136
|
|
|
def fetch(self): |
137
|
|
|
return self._get("/snippets") |
138
|
|
|
|
139
|
|
|
def create(self, |
140
|
|
|
name: str, |
141
|
|
|
content: str = None, |
142
|
|
|
tags: list = None, |
143
|
|
|
content_as_html: bool = False): |
144
|
|
|
snippet = { |
145
|
|
|
"name": name, |
146
|
|
|
} |
147
|
|
|
|
148
|
|
|
if content is not None: |
149
|
|
|
snippet["content"] = { |
150
|
|
|
"html" if content_as_html else "text": content, |
151
|
|
|
} |
152
|
|
|
if tags is not None: |
153
|
|
|
snippet["tags"] = ",".join(tags) |
154
|
|
|
|
155
|
|
|
return self._post("/snippets", data={"snippet": snippet}) |
156
|
|
|
|
157
|
|
|
def update(self, |
158
|
|
|
snippet_id: str, |
159
|
|
|
name: str = None, |
160
|
|
|
content: str = None, |
161
|
|
|
tags: list = None, |
162
|
|
|
content_as_html: bool = False): |
163
|
|
|
|
164
|
|
|
snippet = {} |
165
|
|
|
|
166
|
|
|
if name is not None: |
167
|
|
|
snippet["name"] = name |
168
|
|
|
if content is not None: |
169
|
|
|
snippet["content"] = { |
170
|
|
|
"html" if content_as_html else "text": content, |
171
|
|
|
} |
172
|
|
|
if tags is not None: |
173
|
|
|
snippet["tags"] = ",".join(tags) |
174
|
|
|
|
175
|
|
|
if len(snippet.keys()) == 0: |
176
|
|
|
return |
177
|
|
|
|
178
|
|
|
return self._put("/snippets/{snippet_id}".format(snippet_id=snippet_id), data={"snippet": snippet}) |
179
|
|
|
|
180
|
|
|
def delete(self, |
181
|
|
|
snippet_id: str): |
182
|
|
|
return self._delete("/snippets/{snippet_id}".format(snippet_id=snippet_id)) |
183
|
|
|
|
184
|
|
|
|
185
|
|
|
# ======================================================= |
186
|
|
|
# Reports |
187
|
|
|
# ======================================================= |
188
|
|
|
class Reports(Resource): |
189
|
|
|
def get(self, |
190
|
|
|
data_points_type: DataPointType, |
191
|
|
|
user: str = None, |
192
|
|
|
team: str = None, |
193
|
|
|
label: str = None, |
194
|
|
|
since: str = None, |
195
|
|
|
until: str = None): |
196
|
|
|
return self._get("/reports/{data_points_type}".format(data_points_type=data_points_type), |
197
|
|
|
user=user, |
198
|
|
|
team=team, |
199
|
|
|
label=label, |
200
|
|
|
since=since, |
201
|
|
|
until=until) |
202
|
|
|
|