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<?php |
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/* Copyright (C) 2013-2018 Jean-François Ferry <[email protected]> |
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* Copyright (C) 2016 Christophe Battarel <[email protected]> |
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* |
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* This program is free software; you can redistribute it and/or modify |
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* it under the terms of the GNU General Public License as published by |
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* the Free Software Foundation; either version 3 of the License, or |
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* (at your option) any later version. |
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* |
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* This program is distributed in the hope that it will be useful, |
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* but WITHOUT ANY WARRANTY; without even the implied warranty of |
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* MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the |
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* GNU General Public License for more details. |
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* |
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* You should have received a copy of the GNU General Public License |
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* along with this program. If not, see <http://www.gnu.org/licenses/>. |
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*/ |
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/** |
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* \file ticket/class/ticket.class.php |
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* \ingroup ticket |
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* \brief Class file for object ticket |
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*/ |
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// Put here all includes required by your class file |
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require_once DOL_DOCUMENT_ROOT . "/core/class/commonobject.class.php"; |
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require_once DOL_DOCUMENT_ROOT . '/fichinter/class/fichinter.class.php'; |
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require_once DOL_DOCUMENT_ROOT . '/core/lib/ticket.lib.php'; |
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/** |
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* Class to manage ticket |
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*/ |
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class Ticket extends CommonObject |
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{ |
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/** |
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* @var string ID to identify managed object |
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*/ |
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public $element = 'ticket'; |
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/** |
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* @var string Name of table without prefix where object is stored |
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*/ |
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public $table_element = 'ticket'; |
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/** |
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* @var string Name of field for link to tickets |
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*/ |
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public $fk_element='fk_ticket'; |
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/** |
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* @var int Does ticketcore support multicompany module ? 0=No test on entity, 1=Test with field entity, 2=Test with link by societe |
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*/ |
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public $ismultientitymanaged = 1; |
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/** |
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* @var int Does ticketcore support extrafields ? 0=No, 1=Yes |
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*/ |
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public $isextrafieldmanaged = 1; |
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/** |
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* @var string String with name of icon for ticketcore. Must be the part after the 'object_' into object_ticketcore.png |
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*/ |
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public $picto = 'ticket'; |
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/** |
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* @var string Hash to identify ticket publically |
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*/ |
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public $track_id; |
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/** |
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* @var int Thirdparty ID |
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*/ |
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public $fk_soc; |
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/** |
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* @var int Project ID |
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*/ |
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public $fk_project; |
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/** |
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* @var string Person email who have create ticket |
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*/ |
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public $origin_email; |
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/** |
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* @var int User id who have create ticket |
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*/ |
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public $fk_user_create; |
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/** |
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* @var int User id who have ticket assigned |
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*/ |
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public $fk_user_assign; |
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/** |
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* var string Ticket subject |
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*/ |
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public $subject; |
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/** |
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* @var string Ticket message |
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*/ |
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public $message; |
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/** |
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* @var int Ticket statut |
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*/ |
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public $fk_statut; |
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/** |
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* @var string State resolution |
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*/ |
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public $resolution; |
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/** |
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* @var int Progress in percent |
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*/ |
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public $progress; |
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/** |
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* @var int Duration for ticket |
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*/ |
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public $timing; |
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/** |
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* @var string Type code |
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*/ |
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public $type_code; |
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/** |
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* @var string Category code |
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*/ |
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public $category_code; |
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/** |
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* @var string Severity code |
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*/ |
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public $severity_code; |
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/** |
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* @var int Création date |
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*/ |
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public $datec = ''; |
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/** |
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* @var int Read date |
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*/ |
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public $date_read = ''; |
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/** |
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* @var int Close ticket date |
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*/ |
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public $date_close = ''; |
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/** |
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* @var array cache_types_tickets |
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*/ |
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public $cache_types_tickets; |
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/** |
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* @var array tickets categories |
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*/ |
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public $cache_category_tickets; |
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/** |
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* @var int Notify tiers at create |
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*/ |
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public $notify_tiers_at_create; |
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public $lines; |
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/** |
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* @var string Regex pour les images |
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*/ |
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public $regeximgext = '\.jpg|\.jpeg|\.bmp|\.gif|\.png|\.tiff'; |
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public $fields=array( |
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'rowid' => array('type'=>'integer', 'label'=>'TechnicalID', 'position'=>1, 'visible'=>-2, 'enabled'=>1, 'position'=>1, 'notnull'=>1, 'index'=>1, 'comment'=>"Id"), |
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'entity' => array('type'=>'integer', 'label'=>'Entity', 'visible'=>0, 'enabled'=>1, 'position'=>5, 'notnull'=>1, 'index'=>1), |
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'ref' => array('type'=>'varchar(128)', 'label'=>'Ref', 'visible'=>1, 'enabled'=>1, 'position'=>10, 'notnull'=>1, 'index'=>1, 'searchall'=>1, 'comment'=>"Reference of object", 'css'=>''), |
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'track_id' => array('type'=>'varchar(255)', 'label'=>'TicketTrackId', 'visible'=>-2, 'enabled'=>1, 'position'=>11, 'notnull'=>-1, 'searchall'=>1, 'help'=>"Help text"), |
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'fk_user_create' => array('type'=>'integer:User:user/class/user.class.php', 'label'=>'Author', 'visible'=>1, 'enabled'=>1, 'position'=>15, 'notnull'=>1, 'css'=>'nowraponall'), |
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'origin_email' => array('type'=>'mail', 'label'=>'OriginEmail', 'visible'=>-2, 'enabled'=>1, 'position'=>16, 'notnull'=>1, 'index'=>1, 'searchall'=>1, 'comment'=>"Reference of object"), |
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'subject' => array('type'=>'varchar(255)', 'label'=>'Subject', 'visible'=>1, 'enabled'=>1, 'position'=>18, 'notnull'=>-1, 'searchall'=>1, 'help'=>"", 'css'=>'maxwidth75'), |
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'type_code' => array('type'=>'varchar(32)', 'label'=>'Type', 'visible'=>1, 'enabled'=>1, 'position'=>20, 'notnull'=>-1, 'searchall'=>1, 'help'=>"", 'css'=>'maxwidth100'), |
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'category_code' => array('type'=>'varchar(32)', 'label'=>'TicketGroup', 'visible'=>-1, 'enabled'=>1, 'position'=>21, 'notnull'=>-1, 'help'=>"", 'css'=>'maxwidth100'), |
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'severity_code' => array('type'=>'varchar(32)', 'label'=>'Severity', 'visible'=>1, 'enabled'=>1, 'position'=>22, 'notnull'=>-1, 'help'=>"", 'css'=>'maxwidth100'), |
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'fk_soc' => array('type'=>'integer:Societe:societe/class/societe.class.php', 'label'=>'ThirdParty', 'visible'=>1, 'enabled'=>1, 'position'=>50, 'notnull'=>-1, 'index'=>1, 'searchall'=>1, 'help'=>"LinkToThirparty"), |
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'notify_tiers_at_create' => array('type'=>'integer', 'label'=>'NotifyThirdparty', 'visible'=>-1, 'enabled'=>0, 'position'=>51, 'notnull'=>1, 'index'=>1), |
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'fk_project' => array('type'=>'integer:Project:projet/class/project.class.php', 'label'=>'Project', 'visible'=>-1, 'enabled'=>1, 'position'=>52, 'notnull'=>-1, 'index'=>1, 'help'=>"LinkToProject"), |
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'timing' => array('type'=>'varchar(20)', 'label'=>'Timing', 'visible'=>-1, 'enabled'=>1, 'position'=>42, 'notnull'=>-1, 'help'=>""), |
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'datec' => array('type'=>'datetime', 'label'=>'DateCreation', 'visible'=>1, 'enabled'=>1, 'position'=>500, 'notnull'=>1), |
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'date_read' => array('type'=>'datetime', 'label'=>'TicketReadOn', 'visible'=>1, 'enabled'=>1, 'position'=>500, 'notnull'=>1), |
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'fk_user_assign' => array('type'=>'integer:User:user/class/user.class.php', 'label'=>'AssignedTo', 'visible'=>1, 'enabled'=>1, 'position'=>505, 'notnull'=>1), |
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'date_close' => array('type'=>'datetime', 'label'=>'TicketCloseOn', 'visible'=>-1, 'enabled'=>1, 'position'=>510, 'notnull'=>1), |
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'tms' => array('type'=>'timestamp', 'label'=>'DateModification', 'visible'=>-1, 'enabled'=>1, 'position'=>520, 'notnull'=>1), |
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'message' => array('type'=>'text', 'label'=>'Message', 'visible'=>-2, 'enabled'=>1, 'position'=>540, 'notnull'=>-1,), |
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'progress' => array('type'=>'varchar(100)', 'label'=>'Progression', 'visible'=>-1, 'enabled'=>1, 'position'=>540, 'notnull'=>-1, 'css'=>'right', 'help'=>""), |
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'resolution' => array('type'=>'integer', 'label'=>'Resolution', 'visible'=>-1, 'enabled'=>1, 'position'=>550, 'notnull'=>1), |
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'fk_statut' => array('type'=>'integer', 'label'=>'Status', 'visible'=>1, 'enabled'=>1, 'position'=>600, 'notnull'=>1, 'index'=>1, 'arrayofkeyval'=>array(0 => 'Unread', 1 => 'Read', 3 => 'Answered', 4 => 'Assigned', 5 => 'InProgress', 6 => 'Waiting', 8 => 'Closed', 9 => 'Deleted')) |
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); |
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/** |
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* Status |
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*/ |
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const STATUS_NOT_READ = 0; |
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const STATUS_READ = 1; |
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const STATUS_ASSIGNED = 2; |
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const STATUS_IN_PROGRESS = 3; |
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const STATUS_NEED_MORE_INFO = 5; |
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const STATUS_WAITING = 7; |
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const STATUS_CLOSED = 8; |
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const STATUS_CANCELED = 9; |
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/** |
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* Constructor |
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* |
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* @param DoliDb $db Database handler |
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*/ |
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public function __construct($db) |
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{ |
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$this->db = $db; |
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$this->statuts_short = array(self::STATUS_NOT_READ => 'Unread', self::STATUS_READ => 'Read', self::STATUS_ASSIGNED => 'Assigned', self::STATUS_IN_PROGRESS => 'InProgress', self::STATUS_NEED_MORE_INFO => 'NeedMoreInformation', self::STATUS_WAITING => 'Suspended', self::STATUS_CLOSED => 'Closed', self::STATUS_CANCELED => 'Canceled'); |
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$this->statuts = array(self::STATUS_NOT_READ => 'Unread', self::STATUS_READ => 'Read', self::STATUS_ASSIGNED => 'Assigned', self::STATUS_IN_PROGRESS => 'InProgress', self::STATUS_NEED_MORE_INFO => 'NeedMoreInformation', self::STATUS_WAITING => 'Suspended', self::STATUS_CLOSED => 'Closed', self::STATUS_CANCELED => 'Canceled'); |
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} |
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/** |
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* Check properties of ticket are ok (like ref, track_id, ...). |
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* All properties must be already loaded on object (this->ref, this->track_id, ...). |
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* |
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* @return int 0 if OK, <0 if KO |
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*/ |
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private function verify() |
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{ |
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$this->errors = array(); |
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$result = 0; |
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// Clean parameters |
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if (isset($this->ref)) { |
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$this->ref = trim($this->ref); |
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} |
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if (isset($this->track_id)) { |
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$this->track_id = trim($this->track_id); |
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} |
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if (isset($this->fk_soc)) { |
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$this->fk_soc = trim($this->fk_soc); |
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} |
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if (isset($this->fk_project)) { |
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$this->fk_project = trim($this->fk_project); |
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} |
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if (isset($this->origin_email)) { |
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$this->origin_email = trim($this->origin_email); |
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} |
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if (isset($this->fk_user_create)) { |
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$this->fk_user_create = trim($this->fk_user_create); |
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} |
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if (isset($this->fk_user_assign)) { |
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$this->fk_user_assign = trim($this->fk_user_assign); |
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} |
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if (isset($this->subject)) { |
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$this->subject = trim($this->subject); |
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} |
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if (isset($this->message)) { |
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$this->message = trim($this->message); |
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} |
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if (isset($this->fk_statut)) { |
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$this->fk_statut = trim($this->fk_statut); |
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} |
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if (isset($this->resolution)) { |
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$this->resolution = trim($this->resolution); |
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} |
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if (isset($this->progress)) { |
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$this->progress = trim($this->progress); |
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290
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|
} |
|
291
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|
|
292
|
|
|
if (isset($this->timing)) { |
|
293
|
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|
$this->timing = trim($this->timing); |
|
294
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|
|
} |
|
295
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|
|
296
|
|
|
if (isset($this->type_code)) { |
|
297
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|
$this->type_code = trim($this->type_code); |
|
298
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|
} |
|
299
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|
|
300
|
|
|
if (isset($this->category_code)) { |
|
301
|
|
|
$this->category_code = trim($this->category_code); |
|
302
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|
} |
|
303
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|
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|
|
304
|
|
|
if (isset($this->severity_code)) { |
|
305
|
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|
$this->severity_code = trim($this->severity_code); |
|
306
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|
|
} |
|
307
|
|
|
|
|
308
|
|
|
if (empty($this->ref)) { |
|
309
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|
|
$this->errors[] = 'ErrorBadRef'; |
|
310
|
|
|
dol_syslog(get_class($this) . "::create error -1 ref null", LOG_ERR); |
|
311
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|
$result = -1; |
|
312
|
|
|
} |
|
313
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|
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|
314
|
|
|
return $result; |
|
315
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|
|
} |
|
316
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|
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|
|
317
|
|
|
/** |
|
318
|
|
|
* Create object into database |
|
319
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|
* |
|
320
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|
|
* @param User $user User that creates |
|
321
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|
|
* @param int $notrigger 0=launch triggers after, 1=disable triggers |
|
322
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|
|
* @return int <0 if KO, Id of created object if OK |
|
323
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|
|
*/ |
|
324
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|
|
public function create($user, $notrigger = 0) |
|
325
|
|
|
{ |
|
326
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|
|
global $conf, $langs; |
|
327
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|
|
$error = 0; |
|
328
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|
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|
|
329
|
|
|
// Clean parameters |
|
330
|
|
|
$this->datec = dol_now(); |
|
331
|
|
|
if (empty($this->track_id)) $this->track_id = generate_random_id(16); |
|
|
|
|
|
|
332
|
|
|
|
|
333
|
|
|
// Check more parameters |
|
334
|
|
|
// If error, this->errors[] is filled |
|
335
|
|
|
$result = $this->verify(); |
|
336
|
|
|
|
|
337
|
|
|
if ($result >= 0) { |
|
338
|
|
|
// Insert request |
|
339
|
|
|
$sql = "INSERT INTO " . MAIN_DB_PREFIX . "ticket("; |
|
340
|
|
|
$sql .= "ref,"; |
|
341
|
|
|
$sql .= "track_id,"; |
|
342
|
|
|
$sql .= "fk_soc,"; |
|
343
|
|
|
$sql .= "fk_project,"; |
|
344
|
|
|
$sql .= "origin_email,"; |
|
345
|
|
|
$sql .= "fk_user_create,"; |
|
346
|
|
|
$sql .= "fk_user_assign,"; |
|
347
|
|
|
$sql .= "subject,"; |
|
348
|
|
|
$sql .= "message,"; |
|
349
|
|
|
$sql .= "fk_statut,"; |
|
350
|
|
|
$sql .= "resolution,"; |
|
351
|
|
|
$sql .= "progress,"; |
|
352
|
|
|
$sql .= "timing,"; |
|
353
|
|
|
$sql .= "type_code,"; |
|
354
|
|
|
$sql .= "category_code,"; |
|
355
|
|
|
$sql .= "severity_code,"; |
|
356
|
|
|
$sql .= "datec,"; |
|
357
|
|
|
$sql .= "date_read,"; |
|
358
|
|
|
$sql .= "date_close,"; |
|
359
|
|
|
$sql .= "entity,"; |
|
360
|
|
|
$sql .= "notify_tiers_at_create"; |
|
361
|
|
|
$sql .= ") VALUES ("; |
|
362
|
|
|
$sql .= " " . (!isset($this->ref) ? '' : "'" . $this->db->escape($this->ref) . "'") . ","; |
|
363
|
|
|
$sql .= " " . (!isset($this->track_id) ? 'NULL' : "'" . $this->db->escape($this->track_id) . "'") . ","; |
|
364
|
|
|
$sql .= " " . ($this->fk_soc > 0 ? $this->db->escape($this->fk_soc) : "null") . ","; |
|
365
|
|
|
$sql .= " " . ($this->fk_project > 0 ? $this->db->escape($this->fk_project) : "null") . ","; |
|
366
|
|
|
$sql .= " " . (!isset($this->origin_email) ? 'NULL' : "'" . $this->db->escape($this->origin_email) . "'") . ","; |
|
367
|
|
|
$sql .= " " . ($this->fk_user_create > 0 ? $this->fk_user_create : ($user->id > 0 ? $user->id : 'NULL')) . ","; |
|
368
|
|
|
$sql .= " " . ($this->fk_user_assign > 0 ? $this->fk_user_assign : 'NULL') . ","; |
|
369
|
|
|
$sql .= " " . (!isset($this->subject) ? 'NULL' : "'" . $this->db->escape($this->subject) . "'") . ","; |
|
370
|
|
|
$sql .= " " . (!isset($this->message) ? 'NULL' : "'" . $this->db->escape($this->message) . "'") . ","; |
|
371
|
|
|
$sql .= " " . (!isset($this->fk_statut) ? '0' : "'" . $this->db->escape($this->fk_statut) . "'") . ","; |
|
372
|
|
|
$sql .= " " . (!isset($this->resolution) ? 'NULL' : "'" . $this->db->escape($this->resolution) . "'") . ","; |
|
373
|
|
|
$sql .= " " . (!isset($this->progress) ? '0' : "'" . $this->db->escape($this->progress) . "'") . ","; |
|
374
|
|
|
$sql .= " " . (!isset($this->timing) ? 'NULL' : "'" . $this->db->escape($this->timing) . "'") . ","; |
|
375
|
|
|
$sql .= " " . (!isset($this->type_code) ? 'NULL' : "'" . $this->db->escape($this->type_code) . "'") . ","; |
|
376
|
|
|
$sql .= " " . (!isset($this->category_code) ? 'NULL' : "'" . $this->db->escape($this->category_code) . "'") . ","; |
|
377
|
|
|
$sql .= " " . (!isset($this->severity_code) ? 'NULL' : "'" . $this->db->escape($this->severity_code) . "'") . ","; |
|
378
|
|
|
$sql .= " " . (!isset($this->datec) || dol_strlen($this->datec) == 0 ? 'NULL' : "'" . $this->db->idate($this->datec) . "'") . ","; |
|
379
|
|
|
$sql .= " " . (!isset($this->date_read) || dol_strlen($this->date_read) == 0 ? 'NULL' : "'" . $this->db->idate($this->date_read) . "'") . ","; |
|
380
|
|
|
$sql .= " " . (!isset($this->date_close) || dol_strlen($this->date_close) == 0 ? 'NULL' : "'" . $this->db->idate($this->date_close) . "'") . ""; |
|
381
|
|
|
$sql .= ", " . $conf->entity; |
|
382
|
|
|
$sql .= ", " . (!isset($this->notify_tiers_at_create) ? '1' : "'" . $this->db->escape($this->notify_tiers_at_create) . "'"); |
|
383
|
|
|
$sql .= ")"; |
|
384
|
|
|
|
|
385
|
|
|
$this->db->begin(); |
|
386
|
|
|
|
|
387
|
|
|
dol_syslog(get_class($this) . "::create sql=" . $sql, LOG_DEBUG); |
|
388
|
|
|
$resql = $this->db->query($sql); |
|
389
|
|
|
if (!$resql) { |
|
390
|
|
|
$error++; |
|
391
|
|
|
$this->errors[] = "Error " . $this->db->lasterror(); |
|
392
|
|
|
} |
|
393
|
|
|
|
|
394
|
|
|
if (!$error) { |
|
395
|
|
|
$this->id = $this->db->last_insert_id(MAIN_DB_PREFIX . "ticket"); |
|
396
|
|
|
|
|
397
|
|
|
if (!$notrigger) { |
|
398
|
|
|
// Call trigger |
|
399
|
|
|
$result=$this->call_trigger('TICKET_CREATE', $user); |
|
400
|
|
|
if ($result < 0) { |
|
401
|
|
|
$error++; |
|
402
|
|
|
} |
|
403
|
|
|
// End call triggers |
|
404
|
|
|
} |
|
405
|
|
|
} |
|
406
|
|
|
|
|
407
|
|
|
//Update extrafield |
|
408
|
|
|
if (! $error) { |
|
409
|
|
|
if (empty($conf->global->MAIN_EXTRAFIELDS_DISABLED)) { // For avoid conflicts if trigger used |
|
410
|
|
|
$result = $this->insertExtraFields(); |
|
411
|
|
|
if ($result < 0) { |
|
412
|
|
|
$error++; |
|
413
|
|
|
} |
|
414
|
|
|
} |
|
415
|
|
|
} |
|
416
|
|
|
|
|
417
|
|
|
// Commit or rollback |
|
418
|
|
|
if ($error) { |
|
419
|
|
|
foreach ($this->errors as $errmsg) { |
|
420
|
|
|
dol_syslog(get_class($this) . "::create " . $errmsg, LOG_ERR); |
|
421
|
|
|
$this->error .= ($this->error ? ', ' . $errmsg : $errmsg); |
|
422
|
|
|
} |
|
423
|
|
|
$this->db->rollback(); |
|
424
|
|
|
return -1 * $error; |
|
425
|
|
|
} else { |
|
426
|
|
|
$this->db->commit(); |
|
427
|
|
|
return $this->id; |
|
428
|
|
|
} |
|
429
|
|
|
} else { |
|
430
|
|
|
$this->db->rollback(); |
|
431
|
|
|
dol_syslog(get_class($this) . "::Create fails verify " . join(',', $this->errors), LOG_WARNING); |
|
432
|
|
|
return -3; |
|
433
|
|
|
} |
|
434
|
|
|
} |
|
435
|
|
|
|
|
436
|
|
|
/** |
|
437
|
|
|
* Load object in memory from the database |
|
438
|
|
|
* |
|
439
|
|
|
* @param int $id Id object |
|
440
|
|
|
* @param string $ref Ref |
|
441
|
|
|
* @param string $track_id Track id, a hash like ref |
|
442
|
|
|
* @return int <0 if KO, >0 if OK |
|
443
|
|
|
*/ |
|
444
|
|
|
public function fetch($id = '', $ref = '', $track_id = '') |
|
445
|
|
|
{ |
|
446
|
|
|
global $langs; |
|
447
|
|
|
|
|
448
|
|
|
// Check parameters |
|
449
|
|
|
if (! $id && ! $track_id && ! $ref) { |
|
450
|
|
|
$this->error = 'ErrorWrongParameters'; |
|
451
|
|
|
dol_print_error(get_class($this) . "::fetch " . $this->error); |
|
452
|
|
|
return -1; |
|
453
|
|
|
} |
|
454
|
|
|
|
|
455
|
|
|
$sql = "SELECT"; |
|
456
|
|
|
$sql .= " t.rowid,"; |
|
457
|
|
|
$sql .= " t.ref,"; |
|
458
|
|
|
$sql .= " t.track_id,"; |
|
459
|
|
|
$sql .= " t.fk_soc,"; |
|
460
|
|
|
$sql .= " t.fk_project,"; |
|
461
|
|
|
$sql .= " t.origin_email,"; |
|
462
|
|
|
$sql .= " t.fk_user_create,"; |
|
463
|
|
|
$sql .= " t.fk_user_assign,"; |
|
464
|
|
|
$sql .= " t.subject,"; |
|
465
|
|
|
$sql .= " t.message,"; |
|
466
|
|
|
$sql .= " t.fk_statut,"; |
|
467
|
|
|
$sql .= " t.resolution,"; |
|
468
|
|
|
$sql .= " t.progress,"; |
|
469
|
|
|
$sql .= " t.timing,"; |
|
470
|
|
|
$sql .= " t.type_code,"; |
|
471
|
|
|
$sql .= " t.category_code,"; |
|
472
|
|
|
$sql .= " t.severity_code,"; |
|
473
|
|
|
$sql .= " t.datec,"; |
|
474
|
|
|
$sql .= " t.date_read,"; |
|
475
|
|
|
$sql .= " t.date_close,"; |
|
476
|
|
|
$sql .= " t.tms"; |
|
477
|
|
|
$sql .= ", type.code as type_code, type.label as type_label, category.code as category_code, category.label as category_label, severity.code as severity_code, severity.label as severity_label"; |
|
478
|
|
|
$sql .= " FROM " . MAIN_DB_PREFIX . "ticket as t"; |
|
479
|
|
|
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "c_ticket_type as type ON type.code=t.type_code"; |
|
480
|
|
|
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "c_ticket_category as category ON category.code=t.category_code"; |
|
481
|
|
|
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "c_ticket_severity as severity ON severity.code=t.severity_code"; |
|
482
|
|
|
|
|
483
|
|
|
if ($id) { |
|
484
|
|
|
$sql .= " WHERE t.rowid = " . $this->db->escape($id); |
|
485
|
|
|
} else { |
|
486
|
|
|
$sql .= " WHERE t.entity IN (" . getEntity($this->element, 1) . ")"; |
|
487
|
|
|
if ($track_id) { |
|
488
|
|
|
$sql .= " AND t.track_id = '" . $this->db->escape($track_id) . "'"; |
|
489
|
|
|
} elseif ($ref) { |
|
490
|
|
|
$sql .= " AND t.ref = '" . $this->db->escape($ref) . "'"; |
|
491
|
|
|
} |
|
492
|
|
|
} |
|
493
|
|
|
|
|
494
|
|
|
dol_syslog(get_class($this) . "::fetch sql=" . $sql, LOG_DEBUG); |
|
495
|
|
|
$resql = $this->db->query($sql); |
|
496
|
|
|
if ($resql) { |
|
497
|
|
|
if ($this->db->num_rows($resql)) |
|
498
|
|
|
{ |
|
499
|
|
|
$obj = $this->db->fetch_object($resql); |
|
500
|
|
|
|
|
501
|
|
|
$this->id = $obj->rowid; |
|
502
|
|
|
$this->ref = $obj->ref; |
|
503
|
|
|
$this->track_id = $obj->track_id; |
|
504
|
|
|
$this->fk_soc = $obj->fk_soc; |
|
505
|
|
|
$this->socid = $obj->fk_soc; // for fetch_thirdparty() method |
|
506
|
|
|
$this->fk_project = $obj->fk_project; |
|
507
|
|
|
$this->origin_email = $obj->origin_email; |
|
508
|
|
|
$this->fk_user_create = $obj->fk_user_create; |
|
509
|
|
|
$this->fk_user_assign = $obj->fk_user_assign; |
|
510
|
|
|
$this->subject = $obj->subject; |
|
511
|
|
|
$this->message = $obj->message; |
|
512
|
|
|
$this->fk_statut = $obj->fk_statut; |
|
513
|
|
|
$this->resolution = $obj->resolution; |
|
514
|
|
|
$this->progress = $obj->progress; |
|
515
|
|
|
$this->timing = $obj->timing; |
|
516
|
|
|
|
|
517
|
|
|
$this->type_code = $obj->type_code; |
|
518
|
|
|
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut |
|
519
|
|
|
$label_type = ($langs->trans("TicketTypeShort" . $obj->type_code) != ("TicketTypeShort" . $obj->type_code) ? $langs->trans("TicketTypeShort" . $obj->type_code) : ($obj->type_label != '-' ? $obj->type_label : '')); |
|
520
|
|
|
$this->type_label = $label_type; |
|
521
|
|
|
|
|
522
|
|
|
$this->category_code = $obj->category_code; |
|
523
|
|
|
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut |
|
524
|
|
|
$label_category = ($langs->trans("TicketCategoryShort" . $obj->category_code) != ("TicketCategoryShort" . $obj->category_code) ? $langs->trans("TicketCategoryShort" . $obj->category_code) : ($obj->category_label != '-' ? $obj->category_label : '')); |
|
525
|
|
|
$this->category_label = $label_category; |
|
526
|
|
|
|
|
527
|
|
|
$this->severity_code = $obj->severity_code; |
|
528
|
|
|
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut |
|
529
|
|
|
$label_severity = ($langs->trans("TicketSeverityShort" . $obj->severity_code) != ("TicketSeverityShort" . $obj->severity_code) ? $langs->trans("TicketSeverityShort" . $obj->severity_code) : ($obj->severity_label != '-' ? $obj->severity_label : '')); |
|
530
|
|
|
$this->severity_label = $label_severity; |
|
531
|
|
|
|
|
532
|
|
|
$this->datec = $this->db->jdate($obj->datec); |
|
533
|
|
|
$this->date_creation = $this->db->jdate($obj->datec); |
|
534
|
|
|
$this->date_read = $this->db->jdate($obj->date_read); |
|
535
|
|
|
$this->date_validation = $this->db->jdate($obj->date_read); |
|
536
|
|
|
$this->date_close = $this->db->jdate($obj->date_close); |
|
537
|
|
|
$this->tms = $this->db->jdate($obj->tms); |
|
538
|
|
|
$this->date_modification = $this->db->jdate($obj->tms); |
|
539
|
|
|
|
|
540
|
|
|
$this->fetch_optionals(); |
|
541
|
|
|
|
|
542
|
|
|
$this->db->free($resql); |
|
543
|
|
|
return 1; |
|
544
|
|
|
} |
|
545
|
|
|
else |
|
546
|
|
|
{ |
|
547
|
|
|
return 0; |
|
548
|
|
|
} |
|
549
|
|
|
} else { |
|
550
|
|
|
$this->error = "Error " . $this->db->lasterror(); |
|
551
|
|
|
dol_syslog(get_class($this) . "::fetch " . $this->error, LOG_ERR); |
|
552
|
|
|
return -1; |
|
553
|
|
|
} |
|
554
|
|
|
} |
|
555
|
|
|
|
|
556
|
|
|
/** |
|
557
|
|
|
* Load all objects in memory from database |
|
558
|
|
|
* |
|
559
|
|
|
* @param User $user User for action |
|
560
|
|
|
* @param string $sortorder Sort order |
|
561
|
|
|
* @param string $sortfield Sort field |
|
562
|
|
|
* @param int $limit page number |
|
563
|
|
|
* @param int $offset Offset for query |
|
564
|
|
|
* @param int $arch archive or not (not used) |
|
565
|
|
|
* @param array $filter Filter for query |
|
566
|
|
|
* output |
|
567
|
|
|
* @return int <0 if KO, >0 if OK |
|
568
|
|
|
*/ |
|
569
|
|
|
public function fetchAll($user, $sortorder = 'ASC', $sortfield = 't.datec', $limit = '', $offset = 0, $arch = '', $filter = '') |
|
570
|
|
|
{ |
|
571
|
|
|
global $langs; |
|
572
|
|
|
|
|
573
|
|
|
$extrafields = new ExtraFields($this->db); |
|
574
|
|
|
|
|
575
|
|
|
// fetch optionals attributes and labels |
|
576
|
|
|
$extralabels = $extrafields->fetch_name_optionals_label($this->element); |
|
577
|
|
|
|
|
578
|
|
|
$sql = "SELECT"; |
|
579
|
|
|
$sql .= " t.rowid,"; |
|
580
|
|
|
$sql .= " t.ref,"; |
|
581
|
|
|
$sql .= " t.track_id,"; |
|
582
|
|
|
$sql .= " t.fk_soc,"; |
|
583
|
|
|
$sql .= " t.fk_project,"; |
|
584
|
|
|
$sql .= " t.origin_email,"; |
|
585
|
|
|
$sql .= " t.fk_user_create, uc.lastname as user_create_lastname, uc.firstname as user_create_firstname,"; |
|
586
|
|
|
$sql .= " t.fk_user_assign, ua.lastname as user_assign_lastname, ua.firstname as user_assign_firstname,"; |
|
587
|
|
|
$sql .= " t.subject,"; |
|
588
|
|
|
$sql .= " t.message,"; |
|
589
|
|
|
$sql .= " t.fk_statut,"; |
|
590
|
|
|
$sql .= " t.resolution,"; |
|
591
|
|
|
$sql .= " t.progress,"; |
|
592
|
|
|
$sql .= " t.timing,"; |
|
593
|
|
|
$sql .= " t.type_code,"; |
|
594
|
|
|
$sql .= " t.category_code,"; |
|
595
|
|
|
$sql .= " t.severity_code,"; |
|
596
|
|
|
$sql .= " t.datec,"; |
|
597
|
|
|
$sql .= " t.date_read,"; |
|
598
|
|
|
$sql .= " t.date_close,"; |
|
599
|
|
|
$sql .= " t.tms"; |
|
600
|
|
|
$sql .= ", type.label as type_label, category.label as category_label, severity.label as severity_label"; |
|
601
|
|
|
// Add fields for extrafields |
|
602
|
|
|
foreach ($extrafields->attributes[$this->table_element]['label'] as $key => $val) { |
|
603
|
|
|
$sql .= ($extrafields->attributes[$this->table_element]['type'][$key] != 'separate' ? ",ef." . $key . ' as options_' . $key : ''); |
|
604
|
|
|
} |
|
605
|
|
|
$sql .= " FROM " . MAIN_DB_PREFIX . "ticket as t"; |
|
606
|
|
|
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "c_ticket_type as type ON type.code=t.type_code"; |
|
607
|
|
|
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "c_ticket_category as category ON category.code=t.category_code"; |
|
608
|
|
|
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "c_ticket_severity as severity ON severity.code=t.severity_code"; |
|
609
|
|
|
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "societe as s ON s.rowid=t.fk_soc"; |
|
610
|
|
|
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "user as uc ON uc.rowid=t.fk_user_create"; |
|
611
|
|
|
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "user as ua ON ua.rowid=t.fk_user_assign"; |
|
612
|
|
|
if (is_array($extrafields->attributes[$this->table_element]['label']) && count($extrafields->attributes[$this->table_element]['label'])) { |
|
613
|
|
|
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "ticket_extrafields as ef on (t.rowid = ef.fk_object)"; |
|
614
|
|
|
} |
|
615
|
|
|
if (!$user->rights->societe->client->voir && !$user->socid) { |
|
616
|
|
|
$sql .= ", " . MAIN_DB_PREFIX . "societe_commerciaux as sc"; |
|
617
|
|
|
} |
|
618
|
|
|
|
|
619
|
|
|
$sql .= " WHERE t.entity IN (" . getEntity('ticket') . ")"; |
|
620
|
|
|
|
|
621
|
|
|
// Manage filter |
|
622
|
|
|
if (!empty($filter)) { |
|
623
|
|
|
foreach ($filter as $key => $value) { |
|
624
|
|
|
if (strpos($key, 'date')) { // To allow $filter['YEAR(s.dated)']=>$year |
|
625
|
|
|
$sql .= ' AND ' . $key . ' = \'' . $value . '\''; |
|
626
|
|
|
} elseif (($key == 't.fk_user_assign') || ($key == 't.type_code') || ($key == 't.category_code') || ($key == 't.severity_code') || ($key == 't.fk_soc')) { |
|
627
|
|
|
$sql .= " AND " . $key . " = '" . $this->db->escape($value) ."'"; |
|
628
|
|
|
} elseif ($key == 't.fk_statut') { |
|
629
|
|
|
if (is_array($value) && count($value) > 0) { |
|
630
|
|
|
$sql .= 'AND ' . $key . ' IN (' . implode(',', $value) . ')'; |
|
631
|
|
|
} else { |
|
632
|
|
|
$sql .= ' AND ' . $key . ' = ' . $this->db->escape($value); |
|
633
|
|
|
} |
|
634
|
|
|
} else { |
|
635
|
|
|
$sql .= ' AND ' . $key . ' LIKE \'%' . $value . '%\''; |
|
636
|
|
|
} |
|
637
|
|
|
} |
|
638
|
|
|
} |
|
639
|
|
|
if (!$user->rights->societe->client->voir && !$user->socid) { |
|
640
|
|
|
$sql .= " AND t.fk_soc = sc.fk_soc AND sc.fk_user = " . $user->id; |
|
641
|
|
|
} elseif ($user->socid) { |
|
642
|
|
|
$sql .= " AND t.fk_soc = " . $user->socid; |
|
643
|
|
|
} |
|
644
|
|
|
|
|
645
|
|
|
$sql .= " ORDER BY " . $sortfield . ' ' . $sortorder; |
|
646
|
|
|
if (!empty($limit)) { |
|
647
|
|
|
$sql .= ' ' . $this->db->plimit($limit + 1, $offset); |
|
648
|
|
|
} |
|
649
|
|
|
|
|
650
|
|
|
dol_syslog(get_class($this) . "::fetch_all sql=" . $sql, LOG_DEBUG); |
|
651
|
|
|
$resql = $this->db->query($sql); |
|
652
|
|
|
|
|
653
|
|
|
if ($resql) { |
|
654
|
|
|
$this->lines = array(); |
|
655
|
|
|
|
|
656
|
|
|
$num = $this->db->num_rows($resql); |
|
657
|
|
|
$i = 0; |
|
658
|
|
|
|
|
659
|
|
|
if ($num) { |
|
660
|
|
|
while ($i < $num) { |
|
661
|
|
|
$obj = $this->db->fetch_object($resql); |
|
662
|
|
|
|
|
663
|
|
|
$line = new TicketsLine(); |
|
664
|
|
|
|
|
665
|
|
|
$line->rowid = $obj->rowid; |
|
666
|
|
|
$line->ref = $obj->ref; |
|
667
|
|
|
$line->track_id = $obj->track_id; |
|
668
|
|
|
$line->fk_soc = $obj->fk_soc; |
|
669
|
|
|
$line->fk_project = $obj->fk_project; |
|
670
|
|
|
$line->origin_email = $obj->origin_email; |
|
671
|
|
|
|
|
672
|
|
|
$line->fk_user_create = $obj->fk_user_create; |
|
673
|
|
|
$line->user_create_lastname = $obj->user_create_lastname; |
|
674
|
|
|
$line->user_create_firstname = $obj->user_create_firstname; |
|
675
|
|
|
|
|
676
|
|
|
$line->fk_user_assign = $obj->fk_user_assign; |
|
677
|
|
|
$line->user_assign_lastname = $obj->user_assign_lastname; |
|
678
|
|
|
$line->user_assign_firstname = $obj->user_assign_firstname; |
|
679
|
|
|
|
|
680
|
|
|
$line->subject = $obj->subject; |
|
681
|
|
|
$line->message = $obj->message; |
|
682
|
|
|
$line->fk_statut = $obj->fk_statut; |
|
683
|
|
|
$line->resolution = $obj->resolution; |
|
684
|
|
|
$line->progress = $obj->progress; |
|
685
|
|
|
$line->timing = $obj->timing; |
|
686
|
|
|
|
|
687
|
|
|
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut |
|
688
|
|
|
$label_type = ($langs->trans("TicketTypeShort" . $obj->type_code) != ("TicketTypeShort" . $obj->type_code) ? $langs->trans("TicketTypeShort" . $obj->type_code) : ($obj->type_label != '-' ? $obj->type_label : '')); |
|
689
|
|
|
$line->type_label = $label_type; |
|
690
|
|
|
|
|
691
|
|
|
$this->category_code = $obj->category_code; |
|
692
|
|
|
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut |
|
693
|
|
|
$label_category = ($langs->trans("TicketCategoryShort" . $obj->category_code) != ("TicketCategoryShort" . $obj->category_code) ? $langs->trans("TicketCategoryShort" . $obj->category_code) : ($obj->category_label != '-' ? $obj->category_label : '')); |
|
694
|
|
|
$line->category_label = $label_category; |
|
695
|
|
|
|
|
696
|
|
|
$this->severity_code = $obj->severity_code; |
|
697
|
|
|
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut |
|
698
|
|
|
$label_severity = ($langs->trans("TicketSeverityShort" . $obj->severity_code) != ("TicketSeverityShort" . $obj->severity_code) ? $langs->trans("TicketSeverityShort" . $obj->severity_code) : ($obj->severity_label != '-' ? $obj->severity_label : '')); |
|
699
|
|
|
$line->severity_label = $label_severity; |
|
700
|
|
|
|
|
701
|
|
|
$line->datec = $this->db->jdate($obj->datec); |
|
702
|
|
|
$line->date_read = $this->db->jdate($obj->date_read); |
|
703
|
|
|
$line->date_close = $this->db->jdate($obj->date_close); |
|
704
|
|
|
|
|
705
|
|
|
// Extra fields |
|
706
|
|
|
if (is_array($extrafields->attributes[$this->table_element]['label']) && count($extrafields->attributes[$this->table_element]['label'])) { |
|
707
|
|
|
foreach ($extrafields->attributes[$this->table_element]['label'] as $key => $val) { |
|
708
|
|
|
$tmpkey = 'options_' . $key; |
|
709
|
|
|
$line->{$tmpkey} = $obj->$tmpkey; |
|
710
|
|
|
} |
|
711
|
|
|
} |
|
712
|
|
|
|
|
713
|
|
|
$this->lines[$i] = $line; |
|
714
|
|
|
$i++; |
|
715
|
|
|
} |
|
716
|
|
|
} |
|
717
|
|
|
$this->db->free($resql); |
|
718
|
|
|
return $num; |
|
719
|
|
|
} else { |
|
720
|
|
|
$this->error = "Error " . $this->db->lasterror(); |
|
721
|
|
|
dol_syslog(get_class($this) . "::fetch_all " . $this->error, LOG_ERR); |
|
722
|
|
|
return -1; |
|
723
|
|
|
} |
|
724
|
|
|
} |
|
725
|
|
|
|
|
726
|
|
|
/** |
|
727
|
|
|
* Update object into database |
|
728
|
|
|
* |
|
729
|
|
|
* @param User $user User that modifies |
|
730
|
|
|
* @param int $notrigger 0=launch triggers after, 1=disable triggers |
|
731
|
|
|
* @return int <0 if KO, >0 if OK |
|
732
|
|
|
*/ |
|
733
|
|
|
public function update($user = 0, $notrigger = 0) |
|
734
|
|
|
{ |
|
735
|
|
|
global $conf, $langs, $hookmanager; |
|
736
|
|
|
$error = 0; |
|
737
|
|
|
|
|
738
|
|
|
// Clean parameters |
|
739
|
|
|
if (isset($this->ref)) { |
|
740
|
|
|
$this->ref = trim($this->ref); |
|
741
|
|
|
} |
|
742
|
|
|
|
|
743
|
|
|
if (isset($this->track_id)) { |
|
744
|
|
|
$this->track_id = trim($this->track_id); |
|
745
|
|
|
} |
|
746
|
|
|
|
|
747
|
|
|
if (isset($this->fk_soc)) { |
|
748
|
|
|
$this->fk_soc = trim($this->fk_soc); |
|
|
|
|
|
|
749
|
|
|
} |
|
750
|
|
|
|
|
751
|
|
|
if (isset($this->fk_project)) { |
|
752
|
|
|
$this->fk_project = trim($this->fk_project); |
|
|
|
|
|
|
753
|
|
|
} |
|
754
|
|
|
|
|
755
|
|
|
if (isset($this->origin_email)) { |
|
756
|
|
|
$this->origin_email = trim($this->origin_email); |
|
757
|
|
|
} |
|
758
|
|
|
|
|
759
|
|
|
if (isset($this->fk_user_create)) { |
|
760
|
|
|
$this->fk_user_create = trim($this->fk_user_create); |
|
|
|
|
|
|
761
|
|
|
} |
|
762
|
|
|
|
|
763
|
|
|
if (isset($this->fk_user_assign)) { |
|
764
|
|
|
$this->fk_user_assign = trim($this->fk_user_assign); |
|
|
|
|
|
|
765
|
|
|
} |
|
766
|
|
|
|
|
767
|
|
|
if (isset($this->subject)) { |
|
768
|
|
|
$this->subject = trim($this->subject); |
|
769
|
|
|
} |
|
770
|
|
|
|
|
771
|
|
|
if (isset($this->message)) { |
|
772
|
|
|
$this->message = trim($this->message); |
|
773
|
|
|
} |
|
774
|
|
|
|
|
775
|
|
|
if (isset($this->fk_statut)) { |
|
776
|
|
|
$this->fk_statut = trim($this->fk_statut); |
|
777
|
|
|
} |
|
778
|
|
|
|
|
779
|
|
|
if (isset($this->resolution)) { |
|
780
|
|
|
$this->resolution = trim($this->resolution); |
|
781
|
|
|
} |
|
782
|
|
|
|
|
783
|
|
|
if (isset($this->progress)) { |
|
784
|
|
|
$this->progress = trim($this->progress); |
|
785
|
|
|
} |
|
786
|
|
|
|
|
787
|
|
|
if (isset($this->timing)) { |
|
788
|
|
|
$this->timing = trim($this->timing); |
|
789
|
|
|
} |
|
790
|
|
|
|
|
791
|
|
|
if (isset($this->type_code)) { |
|
792
|
|
|
$this->timing = trim($this->type_code); |
|
793
|
|
|
} |
|
794
|
|
|
|
|
795
|
|
|
if (isset($this->category_code)) { |
|
796
|
|
|
$this->timing = trim($this->category_code); |
|
797
|
|
|
} |
|
798
|
|
|
|
|
799
|
|
|
if (isset($this->severity_code)) { |
|
800
|
|
|
$this->timing = trim($this->severity_code); |
|
801
|
|
|
} |
|
802
|
|
|
|
|
803
|
|
|
// Check parameters |
|
804
|
|
|
// Put here code to add a control on parameters values |
|
805
|
|
|
// Update request |
|
806
|
|
|
$sql = "UPDATE " . MAIN_DB_PREFIX . "ticket SET"; |
|
807
|
|
|
$sql .= " ref=" . (isset($this->ref) ? "'" . $this->db->escape($this->ref) . "'" : "") . ","; |
|
808
|
|
|
$sql .= " track_id=" . (isset($this->track_id) ? "'" . $this->db->escape($this->track_id) . "'" : "null") . ","; |
|
809
|
|
|
$sql .= " fk_soc=" . (isset($this->fk_soc) ? "'" . $this->db->escape($this->fk_soc) . "'" : "null") . ","; |
|
810
|
|
|
$sql .= " fk_project=" . (isset($this->fk_project) ? "'" . $this->db->escape($this->fk_project) . "'" : "null") . ","; |
|
811
|
|
|
$sql .= " origin_email=" . (isset($this->origin_email) ? "'" . $this->db->escape($this->origin_email) . "'" : "null") . ","; |
|
812
|
|
|
$sql .= " fk_user_create=" . (isset($this->fk_user_create) ? $this->fk_user_create : "null") . ","; |
|
813
|
|
|
$sql .= " fk_user_assign=" . (isset($this->fk_user_assign) ? $this->fk_user_assign : "null") . ","; |
|
814
|
|
|
$sql .= " subject=" . (isset($this->subject) ? "'" . $this->db->escape($this->subject) . "'" : "null") . ","; |
|
815
|
|
|
$sql .= " message=" . (isset($this->message) ? "'" . $this->db->escape($this->message) . "'" : "null") . ","; |
|
816
|
|
|
$sql .= " fk_statut=" . (isset($this->fk_statut) ? $this->fk_statut : "null") . ","; |
|
817
|
|
|
$sql .= " resolution=" . (isset($this->resolution) ? $this->resolution : "null") . ","; |
|
818
|
|
|
$sql .= " progress=" . (isset($this->progress) ? "'" . $this->db->escape($this->progress) . "'" : "null") . ","; |
|
819
|
|
|
$sql .= " timing=" . (isset($this->timing) ? "'" . $this->db->escape($this->timing) . "'" : "null") . ","; |
|
820
|
|
|
$sql .= " type_code=" . (isset($this->type_code) ? "'" . $this->db->escape($this->type_code) . "'" : "null") . ","; |
|
821
|
|
|
$sql .= " category_code=" . (isset($this->category_code) ? "'" . $this->db->escape($this->category_code) . "'" : "null") . ","; |
|
822
|
|
|
$sql .= " severity_code=" . (isset($this->severity_code) ? "'" . $this->db->escape($this->severity_code) . "'" : "null") . ","; |
|
823
|
|
|
$sql .= " datec=" . (dol_strlen($this->datec) != 0 ? "'" . $this->db->idate($this->datec) . "'" : 'null') . ","; |
|
824
|
|
|
$sql .= " date_read=" . (dol_strlen($this->date_read) != 0 ? "'" . $this->db->idate($this->date_read) . "'" : 'null') . ","; |
|
825
|
|
|
$sql .= " date_close=" . (dol_strlen($this->date_close) != 0 ? "'" . $this->db->idate($this->date_close) . "'" : 'null') . ""; |
|
826
|
|
|
$sql .= " WHERE rowid=" . $this->id; |
|
827
|
|
|
|
|
828
|
|
|
$this->db->begin(); |
|
829
|
|
|
|
|
830
|
|
|
$resql = $this->db->query($sql); |
|
831
|
|
|
if (!$resql) { |
|
832
|
|
|
$error++; |
|
833
|
|
|
$this->errors[] = "Error " . $this->db->lasterror(); |
|
834
|
|
|
} |
|
835
|
|
|
|
|
836
|
|
|
if (! $error) { |
|
837
|
|
|
// Update extrafields |
|
838
|
|
|
if (empty($conf->global->MAIN_EXTRAFIELDS_DISABLED)) { // For avoid conflicts if trigger used |
|
839
|
|
|
$result = $this->insertExtraFields(); |
|
840
|
|
|
if ($result < 0) { |
|
841
|
|
|
$error++; |
|
842
|
|
|
} |
|
843
|
|
|
} |
|
844
|
|
|
} |
|
845
|
|
|
|
|
846
|
|
|
if (! $error && ! $notrigger) { |
|
847
|
|
|
// Call trigger |
|
848
|
|
|
$result=$this->call_trigger('TICKET_MODIFY', $user); |
|
849
|
|
|
if ($result < 0) { |
|
850
|
|
|
$error++; |
|
851
|
|
|
} |
|
852
|
|
|
// End call triggers |
|
853
|
|
|
} |
|
854
|
|
|
|
|
855
|
|
|
// Commit or rollback |
|
856
|
|
|
if ($error) { |
|
857
|
|
|
foreach ($this->errors as $errmsg) { |
|
858
|
|
|
dol_syslog(get_class($this) . "::update " . $errmsg, LOG_ERR); |
|
859
|
|
|
$this->error .= ($this->error ? ', ' . $errmsg : $errmsg); |
|
860
|
|
|
} |
|
861
|
|
|
$this->db->rollback(); |
|
862
|
|
|
return -1 * $error; |
|
863
|
|
|
} else { |
|
864
|
|
|
$this->db->commit(); |
|
865
|
|
|
return 1; |
|
866
|
|
|
} |
|
867
|
|
|
} |
|
868
|
|
|
|
|
869
|
|
|
/** |
|
870
|
|
|
* Delete object in database |
|
871
|
|
|
* |
|
872
|
|
|
* @param User $user User that deletes |
|
873
|
|
|
* @param int $notrigger 0=launch triggers after, 1=disable triggers |
|
874
|
|
|
* @return int <0 if KO, >0 if OK |
|
875
|
|
|
*/ |
|
876
|
|
|
public function delete($user, $notrigger = 0) |
|
877
|
|
|
{ |
|
878
|
|
|
global $conf, $langs; |
|
879
|
|
|
$error = 0; |
|
880
|
|
|
|
|
881
|
|
|
$this->db->begin(); |
|
882
|
|
|
|
|
883
|
|
|
if (!$error) { |
|
884
|
|
|
if (!$notrigger) { |
|
885
|
|
|
// Call trigger |
|
886
|
|
|
$result = $this->call_trigger('TICKET_DELETE', $user); |
|
887
|
|
|
if ($result < 0) { |
|
888
|
|
|
$error++; |
|
889
|
|
|
} |
|
890
|
|
|
// End call triggers |
|
891
|
|
|
} |
|
892
|
|
|
} |
|
893
|
|
|
|
|
894
|
|
|
if (!$error) { |
|
895
|
|
|
// Delete linked contacts |
|
896
|
|
|
$res = $this->delete_linked_contact(); |
|
897
|
|
|
if ($res < 0) { |
|
898
|
|
|
dol_syslog(get_class($this) . "::delete error", LOG_ERR); |
|
899
|
|
|
$error++; |
|
900
|
|
|
} |
|
901
|
|
|
} |
|
902
|
|
|
|
|
903
|
|
|
if (!$error) { |
|
904
|
|
|
// Delete linked object |
|
905
|
|
|
$res = $this->deleteObjectLinked(); |
|
906
|
|
|
if ($res < 0) $error++; |
|
907
|
|
|
} |
|
908
|
|
|
|
|
909
|
|
|
// Removed extrafields |
|
910
|
|
|
if (!$error) { |
|
911
|
|
|
$result = $this->deleteExtraFields(); |
|
912
|
|
|
if ($result < 0) { |
|
913
|
|
|
$error++; |
|
914
|
|
|
dol_syslog(get_class($this) . "::delete error -3 " . $this->error, LOG_ERR); |
|
915
|
|
|
} |
|
916
|
|
|
} |
|
917
|
|
|
|
|
918
|
|
|
if (!$error) { |
|
919
|
|
|
$sql = "DELETE FROM " . MAIN_DB_PREFIX . "ticket"; |
|
920
|
|
|
$sql .= " WHERE rowid=" . $this->id; |
|
921
|
|
|
|
|
922
|
|
|
dol_syslog(get_class($this) . "::delete sql=" . $sql); |
|
923
|
|
|
$resql = $this->db->query($sql); |
|
924
|
|
|
if (!$resql) { |
|
925
|
|
|
$error++; |
|
926
|
|
|
$this->errors[] = "Error " . $this->db->lasterror(); |
|
927
|
|
|
} |
|
928
|
|
|
} |
|
929
|
|
|
|
|
930
|
|
|
// Commit or rollback |
|
931
|
|
|
if ($error) { |
|
932
|
|
|
foreach ($this->errors as $errmsg) { |
|
933
|
|
|
dol_syslog(get_class($this) . "::delete " . $errmsg, LOG_ERR); |
|
934
|
|
|
$this->error .= ($this->error ? ', ' . $errmsg : $errmsg); |
|
935
|
|
|
} |
|
936
|
|
|
$this->db->rollback(); |
|
937
|
|
|
return -1 * $error; |
|
938
|
|
|
} else { |
|
939
|
|
|
$this->db->commit(); |
|
940
|
|
|
return 1; |
|
941
|
|
|
} |
|
942
|
|
|
} |
|
943
|
|
|
|
|
944
|
|
|
/** |
|
945
|
|
|
* Load an object from its id and create a new one in database |
|
946
|
|
|
* |
|
947
|
|
|
* @param User $user User that clone |
|
948
|
|
|
* @param int $fromid Id of object to clone |
|
949
|
|
|
* @return int New id of clone |
|
950
|
|
|
*/ |
|
951
|
|
|
public function createFromClone(User $user, $fromid) |
|
952
|
|
|
{ |
|
953
|
|
|
$error = 0; |
|
954
|
|
|
|
|
955
|
|
|
$object = new Ticket($this->db); |
|
956
|
|
|
|
|
957
|
|
|
$this->db->begin(); |
|
958
|
|
|
|
|
959
|
|
|
// Load source object |
|
960
|
|
|
$object->fetch($fromid); |
|
961
|
|
|
$object->id = 0; |
|
962
|
|
|
$object->statut = 0; |
|
963
|
|
|
|
|
964
|
|
|
// Clear fields |
|
965
|
|
|
// ... |
|
966
|
|
|
// Create clone |
|
967
|
|
|
$object->context['createfromclone'] = 'createfromclone'; |
|
968
|
|
|
$result = $object->create($user); |
|
969
|
|
|
|
|
970
|
|
|
// Other options |
|
971
|
|
|
if ($result < 0) { |
|
972
|
|
|
$this->error = $object->error; |
|
973
|
|
|
$error++; |
|
974
|
|
|
} |
|
975
|
|
|
|
|
976
|
|
|
if (!$error) { |
|
977
|
|
|
} |
|
978
|
|
|
|
|
979
|
|
|
unset($object->context['createfromclone']); |
|
980
|
|
|
|
|
981
|
|
|
// End |
|
982
|
|
|
if (!$error) { |
|
983
|
|
|
$this->db->commit(); |
|
984
|
|
|
return $object->id; |
|
985
|
|
|
} else { |
|
986
|
|
|
$this->db->rollback(); |
|
987
|
|
|
return -1; |
|
988
|
|
|
} |
|
989
|
|
|
} |
|
990
|
|
|
|
|
991
|
|
|
/** |
|
992
|
|
|
* Initialise object with example values |
|
993
|
|
|
* Id must be 0 if object instance is a specimen |
|
994
|
|
|
* |
|
995
|
|
|
* @return void |
|
996
|
|
|
*/ |
|
997
|
|
|
public function initAsSpecimen() |
|
998
|
|
|
{ |
|
999
|
|
|
$this->id = 0; |
|
1000
|
|
|
|
|
1001
|
|
|
$this->ref = 'TI0501-001'; |
|
1002
|
|
|
$this->track_id = 'XXXXaaaa'; |
|
1003
|
|
|
$this->origin_email = '[email protected]'; |
|
1004
|
|
|
$this->fk_project = '1'; |
|
|
|
|
|
|
1005
|
|
|
$this->fk_user_create = '1'; |
|
|
|
|
|
|
1006
|
|
|
$this->fk_user_assign = '1'; |
|
|
|
|
|
|
1007
|
|
|
$this->subject = 'Subject of ticket'; |
|
1008
|
|
|
$this->message = 'Message of ticket'; |
|
1009
|
|
|
$this->fk_statut = '0'; |
|
|
|
|
|
|
1010
|
|
|
$this->resolution = '1'; |
|
1011
|
|
|
$this->progress = '10'; |
|
|
|
|
|
|
1012
|
|
|
$this->timing = '30'; |
|
|
|
|
|
|
1013
|
|
|
$this->type_code = 'TYPECODE'; |
|
1014
|
|
|
$this->category_code = 'CATEGORYCODE'; |
|
1015
|
|
|
$this->severity_code = 'SEVERITYCODE'; |
|
1016
|
|
|
$this->datec = ''; |
|
|
|
|
|
|
1017
|
|
|
$this->date_read = ''; |
|
|
|
|
|
|
1018
|
|
|
$this->date_close = ''; |
|
|
|
|
|
|
1019
|
|
|
$this->tms = ''; |
|
1020
|
|
|
} |
|
1021
|
|
|
|
|
1022
|
|
|
/** |
|
1023
|
|
|
* print selected status |
|
1024
|
|
|
* |
|
1025
|
|
|
* @param string $selected selected status |
|
1026
|
|
|
* @return void |
|
1027
|
|
|
*/ |
|
1028
|
|
|
public function printSelectStatus($selected = "") |
|
1029
|
|
|
{ |
|
1030
|
|
|
print Form::selectarray('search_fk_statut', $this->statuts_short, $selected, $show_empty = 1, $key_in_label = 0, $value_as_key = 0, $option = '', $translate = 1, $maxlen = 0, $disabled = 0, $sort = '', $morecss = ''); |
|
1031
|
|
|
} |
|
1032
|
|
|
|
|
1033
|
|
|
|
|
1034
|
|
|
/** |
|
1035
|
|
|
* Charge dans cache la liste des types de tickets (paramétrable dans dictionnaire) |
|
1036
|
|
|
* |
|
1037
|
|
|
* @return int Number of lines loaded, 0 if already loaded, <0 if KO |
|
1038
|
|
|
*/ |
|
1039
|
|
|
public function loadCacheTypesTickets() |
|
1040
|
|
|
{ |
|
1041
|
|
|
global $langs; |
|
1042
|
|
|
|
|
1043
|
|
|
if (! empty($this->cache_types_tickets) && count($this->cache_types_tickets)) { |
|
1044
|
|
|
return 0; |
|
1045
|
|
|
} |
|
1046
|
|
|
// Cache deja charge |
|
1047
|
|
|
|
|
1048
|
|
|
$sql = "SELECT rowid, code, label, use_default, pos, description"; |
|
1049
|
|
|
$sql .= " FROM " . MAIN_DB_PREFIX . "c_ticket_type"; |
|
1050
|
|
|
$sql .= " WHERE active > 0"; |
|
1051
|
|
|
$sql .= " ORDER BY pos"; |
|
1052
|
|
|
dol_syslog(get_class($this) . "::load_cache_type_tickets sql=" . $sql, LOG_DEBUG); |
|
1053
|
|
|
$resql = $this->db->query($sql); |
|
1054
|
|
|
if ($resql) { |
|
1055
|
|
|
$num = $this->db->num_rows($resql); |
|
1056
|
|
|
$i = 0; |
|
1057
|
|
|
while ($i < $num) { |
|
1058
|
|
|
$obj = $this->db->fetch_object($resql); |
|
1059
|
|
|
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut |
|
1060
|
|
|
$label = ($langs->trans("TicketTypeShort" . $obj->code) != ("TicketTypeShort" . $obj->code) ? $langs->trans("TicketTypeShort" . $obj->code) : ($obj->label != '-' ? $obj->label : '')); |
|
1061
|
|
|
$this->cache_types_tickets[$obj->rowid]['code'] = $obj->code; |
|
1062
|
|
|
$this->cache_types_tickets[$obj->rowid]['label'] = $label; |
|
1063
|
|
|
$this->cache_types_tickets[$obj->rowid]['use_default'] = $obj->use_default; |
|
1064
|
|
|
$this->cache_types_tickets[$obj->rowid]['pos'] = $obj->pos; |
|
1065
|
|
|
$i++; |
|
1066
|
|
|
} |
|
1067
|
|
|
return $num; |
|
1068
|
|
|
} else { |
|
1069
|
|
|
dol_print_error($this->db); |
|
1070
|
|
|
return -1; |
|
1071
|
|
|
} |
|
1072
|
|
|
} |
|
1073
|
|
|
|
|
1074
|
|
|
/** |
|
1075
|
|
|
* Charge dans cache la liste des catégories de tickets (paramétrable dans dictionnaire) |
|
1076
|
|
|
* |
|
1077
|
|
|
* @return int Number of lines loaded, 0 if already loaded, <0 if KO |
|
1078
|
|
|
*/ |
|
1079
|
|
|
public function loadCacheCategoriesTickets() |
|
1080
|
|
|
{ |
|
1081
|
|
|
global $langs; |
|
1082
|
|
|
|
|
1083
|
|
|
if (! empty($this->cache_category_ticket) && count($this->cache_category_tickets)) { |
|
|
|
|
|
|
1084
|
|
|
return 0; |
|
1085
|
|
|
} |
|
1086
|
|
|
// Cache deja charge |
|
1087
|
|
|
|
|
1088
|
|
|
$sql = "SELECT rowid, code, label, use_default, pos, description"; |
|
1089
|
|
|
$sql .= " FROM " . MAIN_DB_PREFIX . "c_ticket_category"; |
|
1090
|
|
|
$sql .= " WHERE active > 0"; |
|
1091
|
|
|
$sql .= " ORDER BY pos"; |
|
1092
|
|
|
dol_syslog(get_class($this) . "::load_cache_categories_tickets sql=" . $sql, LOG_DEBUG); |
|
1093
|
|
|
$resql = $this->db->query($sql); |
|
1094
|
|
|
if ($resql) { |
|
1095
|
|
|
$num = $this->db->num_rows($resql); |
|
1096
|
|
|
$i = 0; |
|
1097
|
|
|
while ($i < $num) { |
|
1098
|
|
|
$obj = $this->db->fetch_object($resql); |
|
1099
|
|
|
$this->cache_category_tickets[$obj->rowid]['code'] = $obj->code; |
|
1100
|
|
|
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut |
|
1101
|
|
|
$label = ($langs->trans("TicketCategoryShort" . $obj->code) != ("TicketCategoryShort" . $obj->code) ? $langs->trans("TicketCategoryShort" . $obj->code) : ($obj->label != '-' ? $obj->label : '')); |
|
1102
|
|
|
$this->cache_category_tickets[$obj->rowid]['label'] = $label; |
|
1103
|
|
|
$this->cache_category_tickets[$obj->rowid]['use_default'] = $obj->use_default; |
|
1104
|
|
|
$this->cache_category_tickets[$obj->rowid]['pos'] = $obj->pos; |
|
1105
|
|
|
$i++; |
|
1106
|
|
|
} |
|
1107
|
|
|
return $num; |
|
1108
|
|
|
} else { |
|
1109
|
|
|
dol_print_error($this->db); |
|
1110
|
|
|
return -1; |
|
1111
|
|
|
} |
|
1112
|
|
|
} |
|
1113
|
|
|
|
|
1114
|
|
|
/** |
|
1115
|
|
|
* Charge dans cache la liste des sévérité de tickets (paramétrable dans dictionnaire) |
|
1116
|
|
|
* |
|
1117
|
|
|
* @return int Number of lines loaded, 0 if already loaded, <0 if KO |
|
1118
|
|
|
*/ |
|
1119
|
|
|
public function loadCacheSeveritiesTickets() |
|
1120
|
|
|
{ |
|
1121
|
|
|
global $langs; |
|
1122
|
|
|
|
|
1123
|
|
|
if (! empty($this->cache_severity_tickets) && count($this->cache_severity_tickets)) { |
|
1124
|
|
|
return 0; |
|
1125
|
|
|
} |
|
1126
|
|
|
// Cache deja charge |
|
1127
|
|
|
|
|
1128
|
|
|
$sql = "SELECT rowid, code, label, use_default, pos, description"; |
|
1129
|
|
|
$sql .= " FROM " . MAIN_DB_PREFIX . "c_ticket_severity"; |
|
1130
|
|
|
$sql .= " WHERE active > 0"; |
|
1131
|
|
|
$sql .= " ORDER BY pos"; |
|
1132
|
|
|
dol_syslog(get_class($this) . "::loadCacheSeveritiesTickets sql=" . $sql, LOG_DEBUG); |
|
1133
|
|
|
$resql = $this->db->query($sql); |
|
1134
|
|
|
if ($resql) { |
|
1135
|
|
|
$num = $this->db->num_rows($resql); |
|
1136
|
|
|
$i = 0; |
|
1137
|
|
|
while ($i < $num) { |
|
1138
|
|
|
$obj = $this->db->fetch_object($resql); |
|
1139
|
|
|
|
|
1140
|
|
|
$this->cache_severity_tickets[$obj->rowid]['code'] = $obj->code; |
|
1141
|
|
|
// Si traduction existe, on l'utilise, sinon on prend le libelle par defaut |
|
1142
|
|
|
$label = ($langs->trans("TicketSeverityShort" . $obj->code) != ("TicketSeverityShort" . $obj->code) ? $langs->trans("TicketSeverityShort" . $obj->code) : ($obj->label != '-' ? $obj->label : '')); |
|
1143
|
|
|
$this->cache_severity_tickets[$obj->rowid]['label'] = $label; |
|
1144
|
|
|
$this->cache_severity_tickets[$obj->rowid]['use_default'] = $obj->use_default; |
|
1145
|
|
|
$this->cache_severity_tickets[$obj->rowid]['pos'] = $obj->pos; |
|
1146
|
|
|
$i++; |
|
1147
|
|
|
} |
|
1148
|
|
|
return $num; |
|
1149
|
|
|
} else { |
|
1150
|
|
|
dol_print_error($this->db); |
|
1151
|
|
|
return -1; |
|
1152
|
|
|
} |
|
1153
|
|
|
} |
|
1154
|
|
|
|
|
1155
|
|
|
|
|
1156
|
|
|
/** |
|
1157
|
|
|
* Return status label of object |
|
1158
|
|
|
* |
|
1159
|
|
|
* @param int $mode 0=long label, 1=short label, 2=Picto + short label, 3=Picto, 4=Picto + long label, 5=Short label + Picto |
|
1160
|
|
|
* @return string Label |
|
1161
|
|
|
*/ |
|
1162
|
|
|
public function getLibStatut($mode = 0) |
|
1163
|
|
|
{ |
|
1164
|
|
|
return $this->libStatut($this->fk_statut, $mode); |
|
1165
|
|
|
} |
|
1166
|
|
|
|
|
1167
|
|
|
|
|
1168
|
|
|
// phpcs:disable PEAR.NamingConventions.ValidFunctionName.ScopeNotCamelCaps |
|
1169
|
|
|
/** |
|
1170
|
|
|
* Return status label of object |
|
1171
|
|
|
* |
|
1172
|
|
|
* @param string $statut id statut |
|
1173
|
|
|
* @param int $mode 0=long label, 1=short label, 2=Picto + short label, 3=Picto, 4=Picto + long label, 5=Short label + Picto, 6=Long label + Picto |
|
1174
|
|
|
* @return string Label |
|
1175
|
|
|
*/ |
|
1176
|
|
|
public function LibStatut($statut, $mode = 0) |
|
1177
|
|
|
{ |
|
1178
|
|
|
// phpcs:enable |
|
1179
|
|
|
global $langs; |
|
1180
|
|
|
|
|
1181
|
|
|
if ($mode == 0) { |
|
1182
|
|
|
return $langs->trans($this->statuts[$statut]); |
|
1183
|
|
|
} |
|
1184
|
|
|
elseif ($mode == 1) { |
|
1185
|
|
|
return $langs->trans($this->statuts_short[$statut]); |
|
1186
|
|
|
} |
|
1187
|
|
|
elseif ($mode == 2) { |
|
1188
|
|
|
if ($statut == self::STATUS_NOT_READ) { |
|
1189
|
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut0.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]); |
|
1190
|
|
|
} |
|
1191
|
|
|
elseif ($statut == self::STATUS_READ) { |
|
1192
|
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut1.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]); |
|
1193
|
|
|
} |
|
1194
|
|
|
elseif ($statut == self::STATUS_ASSIGNED) { |
|
1195
|
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut2.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]); |
|
1196
|
|
|
} |
|
1197
|
|
|
elseif ($statut == self::STATUS_IN_PROGRESS) { |
|
1198
|
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut3.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]); |
|
1199
|
|
|
} |
|
1200
|
|
|
elseif ($statut == self::STATUS_NEED_MORE_INFO) { |
|
1201
|
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut5.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]); |
|
1202
|
|
|
} |
|
1203
|
|
|
elseif ($statut == self::STATUS_WAITING) { |
|
1204
|
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut6.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]); |
|
1205
|
|
|
} |
|
1206
|
|
|
elseif ($statut == self::STATUS_CLOSED) { |
|
1207
|
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut8.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]); |
|
1208
|
|
|
} |
|
1209
|
|
|
elseif ($statut == self::STATUS_CANCELED) { |
|
1210
|
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut9.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]); |
|
1211
|
|
|
} |
|
1212
|
|
|
} |
|
1213
|
|
|
elseif ($mode == 3) { |
|
1214
|
|
|
if ($statut == self::STATUS_NOT_READ) { |
|
1215
|
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut0.png@ticket'); |
|
1216
|
|
|
} |
|
1217
|
|
|
elseif ($statut == self::STATUS_READ) { |
|
1218
|
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut1.png@ticket'); |
|
1219
|
|
|
} |
|
1220
|
|
|
elseif ($statut == self::STATUS_ASSIGNED) { |
|
1221
|
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut2.png@ticket'); |
|
1222
|
|
|
} |
|
1223
|
|
|
elseif ($statut == self::STATUS_IN_PROGRESS) { |
|
1224
|
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut3.png@ticket'); |
|
1225
|
|
|
} |
|
1226
|
|
|
elseif ($statut == self::STATUS_NEED_MORE_INFO) { |
|
1227
|
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut5.png@ticket'); |
|
1228
|
|
|
} |
|
1229
|
|
|
elseif ($statut == self::STATUS_WAITING) { |
|
1230
|
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut6.png@ticket'); |
|
1231
|
|
|
} |
|
1232
|
|
|
elseif ($statut == self::STATUS_CLOSED) { |
|
1233
|
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut8.png@ticket'); |
|
1234
|
|
|
} |
|
1235
|
|
|
elseif ($statut == self::STATUS_CANCELED) { |
|
1236
|
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut9.png@ticket'); |
|
1237
|
|
|
} |
|
1238
|
|
|
} |
|
1239
|
|
|
elseif ($mode == 4) { |
|
1240
|
|
|
if ($statut == self::STATUS_NOT_READ) { |
|
1241
|
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut0.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]); |
|
1242
|
|
|
} |
|
1243
|
|
|
elseif ($statut == self::STATUS_READ) { |
|
1244
|
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut1.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]); |
|
1245
|
|
|
} |
|
1246
|
|
|
elseif ($statut == self::STATUS_ASSIGNED) { |
|
1247
|
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut2.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]); |
|
1248
|
|
|
} |
|
1249
|
|
|
elseif ($statut == self::STATUS_IN_PROGRESS) { |
|
1250
|
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut3.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]); |
|
1251
|
|
|
} |
|
1252
|
|
|
elseif ($statut == self::STATUS_NEED_MORE_INFO) { |
|
1253
|
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut5.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]); |
|
1254
|
|
|
} |
|
1255
|
|
|
elseif ($statut == self::STATUS_WAITING) { |
|
1256
|
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut6.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]); |
|
1257
|
|
|
} |
|
1258
|
|
|
elseif ($statut == self::STATUS_CLOSED) { |
|
1259
|
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut8.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]); |
|
1260
|
|
|
} |
|
1261
|
|
|
elseif ($statut == self::STATUS_CANCELED) { |
|
1262
|
|
|
return img_picto($langs->trans($this->statuts_short[$statut]), 'statut9.png@ticket') . ' ' . $langs->trans($this->statuts_short[$statut]); |
|
1263
|
|
|
} |
|
1264
|
|
|
} |
|
1265
|
|
|
elseif ($mode == 5 || $mode == 6) { |
|
1266
|
|
|
if ($statut == self::STATUS_NOT_READ) { |
|
1267
|
|
|
return $langs->trans($this->statuts_short[$statut]) . ' ' . img_picto($langs->trans($this->statuts_short[$statut]), 'statut0.png@ticket'); |
|
1268
|
|
|
} |
|
1269
|
|
|
elseif ($statut == self::STATUS_READ) { |
|
1270
|
|
|
return $langs->trans($this->statuts_short[$statut]) . ' ' . img_picto($langs->trans($this->statuts_short[$statut]), 'statut1.png@ticket'); |
|
1271
|
|
|
} |
|
1272
|
|
|
elseif ($statut == self::STATUS_ASSIGNED) { |
|
1273
|
|
|
return $langs->trans($this->statuts_short[$statut]) . ' ' . img_picto($langs->trans($this->statuts_short[$statut]), 'statut2.png@ticket'); |
|
1274
|
|
|
} |
|
1275
|
|
|
elseif ($statut == self::STATUS_IN_PROGRESS) { |
|
1276
|
|
|
return $langs->trans($this->statuts_short[$statut]) . ' ' . img_picto($langs->trans($this->statuts_short[$statut]), 'statut3.png@ticket'); |
|
1277
|
|
|
} |
|
1278
|
|
|
elseif ($statut == self::STATUS_NEED_MORE_INFO) { |
|
1279
|
|
|
return $langs->trans($this->statuts_short[$statut]) . ' ' . img_picto($langs->trans($this->statuts_short[$statut]), 'statut5.png@ticket'); |
|
1280
|
|
|
} |
|
1281
|
|
|
elseif ($statut == self::STATUS_WAITING) { |
|
1282
|
|
|
return $langs->trans($this->statuts_short[$statut]) . ' ' . img_picto($langs->trans($this->statuts_short[$statut]), 'statut6.png@ticket'); |
|
1283
|
|
|
} |
|
1284
|
|
|
elseif ($statut == self::STATUS_CLOSED) { |
|
1285
|
|
|
return $langs->trans($this->statuts_short[$statut]) . ' ' . img_picto($langs->trans($this->statuts_short[$statut]), 'statut8.png@ticket'); |
|
1286
|
|
|
} |
|
1287
|
|
|
elseif ($statut == self::STATUS_CANCELED) { |
|
1288
|
|
|
return $langs->trans($this->statuts_short[$statut]) . ' ' . img_picto($langs->trans($this->statuts_short[$statut]), 'statut9.png@ticket'); |
|
1289
|
|
|
} |
|
1290
|
|
|
} |
|
1291
|
|
|
} |
|
1292
|
|
|
|
|
1293
|
|
|
|
|
1294
|
|
|
/** |
|
1295
|
|
|
* Return a link to the object card (with optionaly the picto) |
|
1296
|
|
|
* |
|
1297
|
|
|
* @param int $withpicto Include picto in link (0=No picto, 1=Include picto into link, 2=Only picto) |
|
1298
|
|
|
* @param string $option On what the link point to ('nolink', ...) |
|
1299
|
|
|
* @param int $notooltip 1=Disable tooltip |
|
1300
|
|
|
* @param string $morecss Add more css on link |
|
1301
|
|
|
* @param int $save_lastsearch_value -1=Auto, 0=No save of lastsearch_values when clicking, 1=Save lastsearch_values whenclicking |
|
1302
|
|
|
* @return string String with URL |
|
1303
|
|
|
*/ |
|
1304
|
|
|
public function getNomUrl($withpicto = 0, $option = '', $notooltip = 0, $morecss = '', $save_lastsearch_value = -1) |
|
1305
|
|
|
{ |
|
1306
|
|
|
global $db, $conf, $langs; |
|
1307
|
|
|
global $dolibarr_main_authentication, $dolibarr_main_demo; |
|
1308
|
|
|
global $menumanager; |
|
1309
|
|
|
|
|
1310
|
|
|
if (! empty($conf->dol_no_mouse_hover)) $notooltip=1; // Force disable tooltips |
|
1311
|
|
|
|
|
1312
|
|
|
$result = ''; |
|
1313
|
|
|
$companylink = ''; |
|
1314
|
|
|
|
|
1315
|
|
|
$label = '<u>' . $langs->trans("ShowTicket") . '</u>'; |
|
1316
|
|
|
$label.= '<br>'; |
|
1317
|
|
|
$label.= '<b>' . $langs->trans('Ref') . ':</b> ' . $this->ref.'<br>'; |
|
1318
|
|
|
$label.= '<b>' . $langs->trans('TicketTrackId') . ':</b> ' . $this->track_id.'<br>'; |
|
1319
|
|
|
$label.= '<b>' . $langs->trans('Subject') . ':</b> ' . $this->subject; |
|
1320
|
|
|
|
|
1321
|
|
|
$url = dol_buildpath('/ticket/card.php', 1).'?id='.$this->id; |
|
1322
|
|
|
|
|
1323
|
|
|
if ($option != 'nolink') |
|
1324
|
|
|
{ |
|
1325
|
|
|
// Add param to save lastsearch_values or not |
|
1326
|
|
|
$add_save_lastsearch_values=($save_lastsearch_value == 1 ? 1 : 0); |
|
1327
|
|
|
if ($save_lastsearch_value == -1 && preg_match('/list\.php/', $_SERVER["PHP_SELF"])) $add_save_lastsearch_values=1; |
|
1328
|
|
|
if ($add_save_lastsearch_values) $url.='&save_lastsearch_values=1'; |
|
1329
|
|
|
} |
|
1330
|
|
|
|
|
1331
|
|
|
$linkclose=''; |
|
1332
|
|
|
if (empty($notooltip)) |
|
1333
|
|
|
{ |
|
1334
|
|
|
if (! empty($conf->global->MAIN_OPTIMIZEFORTEXTBROWSER)) |
|
1335
|
|
|
{ |
|
1336
|
|
|
$label=$langs->trans("ShowTicket"); |
|
1337
|
|
|
$linkclose.=' alt="'.dol_escape_htmltag($label, 1).'"'; |
|
1338
|
|
|
} |
|
1339
|
|
|
$linkclose.=' title="'.dol_escape_htmltag($label, 1).'"'; |
|
1340
|
|
|
$linkclose.=' class="classfortooltip'.($morecss?' '.$morecss:'').'"'; |
|
1341
|
|
|
} |
|
1342
|
|
|
else $linkclose = ($morecss?' class="'.$morecss.'"':''); |
|
1343
|
|
|
|
|
1344
|
|
|
$linkstart = '<a href="'.$url.'"'; |
|
1345
|
|
|
$linkstart.=$linkclose.'>'; |
|
1346
|
|
|
$linkend='</a>'; |
|
1347
|
|
|
|
|
1348
|
|
|
$result .= $linkstart; |
|
1349
|
|
|
if ($withpicto) $result.=img_object(($notooltip?'':$label), ($this->picto?$this->picto:'generic'), ($notooltip?(($withpicto != 2) ? 'class="paddingright"' : ''):'class="'.(($withpicto != 2) ? 'paddingright ' : '').'classfortooltip"'), 0, 0, $notooltip?0:1); |
|
1350
|
|
|
if ($withpicto != 2) $result.= $this->ref; |
|
1351
|
|
|
$result .= $linkend; |
|
1352
|
|
|
//if ($withpicto != 2) $result.=(($addlabel && $this->label) ? $sep . dol_trunc($this->label, ($addlabel > 1 ? $addlabel : 0)) : ''); |
|
1353
|
|
|
|
|
1354
|
|
|
return $result; |
|
1355
|
|
|
} |
|
1356
|
|
|
|
|
1357
|
|
|
|
|
1358
|
|
|
/** |
|
1359
|
|
|
* Mark a message as read |
|
1360
|
|
|
* |
|
1361
|
|
|
* @param User $user Object user |
|
1362
|
|
|
* @param int $notrigger No trigger |
|
1363
|
|
|
* @return int <0 if KO, >0 if OK |
|
1364
|
|
|
*/ |
|
1365
|
|
|
public function markAsRead($user, $notrigger = 0) |
|
1366
|
|
|
{ |
|
1367
|
|
|
global $conf, $langs; |
|
1368
|
|
|
|
|
1369
|
|
|
if ($this->statut != self::STATUS_CANCELED) { // no closed |
|
1370
|
|
|
$this->db->begin(); |
|
1371
|
|
|
|
|
1372
|
|
|
$sql = "UPDATE " . MAIN_DB_PREFIX . "ticket"; |
|
1373
|
|
|
$sql .= " SET fk_statut = ".Ticket::STATUS_READ.", date_read='" . $this->db->idate(dol_now()) . "'"; |
|
1374
|
|
|
$sql .= " WHERE rowid = " . $this->id; |
|
1375
|
|
|
|
|
1376
|
|
|
dol_syslog(get_class($this) . "::markAsRead"); |
|
1377
|
|
|
$resql = $this->db->query($sql); |
|
1378
|
|
|
if ($resql) { |
|
1379
|
|
|
$this->actionmsg = $langs->trans('TicketLogMesgReadBy', $this->ref, $user->getFullName($langs)); |
|
1380
|
|
|
$this->actionmsg2 = $langs->trans('TicketLogMesgReadBy', $this->ref, $user->getFullName($langs)); |
|
1381
|
|
|
|
|
1382
|
|
|
if (!$error && !$notrigger) { |
|
|
|
|
|
|
1383
|
|
|
// Call trigger |
|
1384
|
|
|
$result=$this->call_trigger('TICKET_MODIFY', $user); |
|
1385
|
|
|
if ($result < 0) { |
|
1386
|
|
|
$error++; |
|
1387
|
|
|
} |
|
1388
|
|
|
// End call triggers |
|
1389
|
|
|
} |
|
1390
|
|
|
|
|
1391
|
|
|
if (!$error) { |
|
1392
|
|
|
$this->db->commit(); |
|
1393
|
|
|
return 1; |
|
1394
|
|
|
} else { |
|
1395
|
|
|
$this->db->rollback(); |
|
1396
|
|
|
$this->error = join(',', $this->errors); |
|
1397
|
|
|
dol_syslog(get_class($this) . "::markAsRead " . $this->error, LOG_ERR); |
|
1398
|
|
|
return -1; |
|
1399
|
|
|
} |
|
1400
|
|
|
} else { |
|
1401
|
|
|
$this->db->rollback(); |
|
1402
|
|
|
$this->error = $this->db->lasterror(); |
|
1403
|
|
|
dol_syslog(get_class($this) . "::markAsRead " . $this->error, LOG_ERR); |
|
1404
|
|
|
return -1; |
|
1405
|
|
|
} |
|
1406
|
|
|
} |
|
1407
|
|
|
} |
|
1408
|
|
|
|
|
1409
|
|
|
/** |
|
1410
|
|
|
* Mark a message as read |
|
1411
|
|
|
* |
|
1412
|
|
|
* @param User $user Object user |
|
1413
|
|
|
* @param int $id_assign_user ID of user assigned |
|
1414
|
|
|
* @param int $notrigger Disable trigger |
|
1415
|
|
|
* @return int <0 if KO, 0=Nothing done, >0 if OK |
|
1416
|
|
|
*/ |
|
1417
|
|
|
public function assignUser($user, $id_assign_user, $notrigger = 0) |
|
1418
|
|
|
{ |
|
1419
|
|
|
global $conf, $langs; |
|
1420
|
|
|
|
|
1421
|
|
|
$this->db->begin(); |
|
1422
|
|
|
|
|
1423
|
|
|
$this->oldcopy = dol_clone($this); |
|
1424
|
|
|
|
|
1425
|
|
|
$sql = "UPDATE " . MAIN_DB_PREFIX . "ticket"; |
|
1426
|
|
|
if ($id_assign_user > 0) |
|
1427
|
|
|
{ |
|
1428
|
|
|
$sql .= " SET fk_user_assign=".$id_assign_user.", fk_statut = ".Ticket::STATUS_ASSIGNED; |
|
1429
|
|
|
} |
|
1430
|
|
|
else |
|
1431
|
|
|
{ |
|
1432
|
|
|
$sql .= " SET fk_user_assign=null, fk_statut = ".Ticket::STATUS_READ; |
|
1433
|
|
|
} |
|
1434
|
|
|
$sql .= " WHERE rowid = " . $this->id; |
|
1435
|
|
|
|
|
1436
|
|
|
dol_syslog(get_class($this) . "::assignUser sql=" . $sql); |
|
1437
|
|
|
$resql = $this->db->query($sql); |
|
1438
|
|
|
if ($resql) |
|
1439
|
|
|
{ |
|
1440
|
|
|
$this->fk_user_assign = $id_assign_user; // May be used by trigger |
|
1441
|
|
|
|
|
1442
|
|
|
if (! $notrigger) { |
|
1443
|
|
|
// Call trigger |
|
1444
|
|
|
$result = $this->call_trigger('TICKET_ASSIGNED', $user); |
|
1445
|
|
|
if ($result < 0) { |
|
1446
|
|
|
$error ++; |
|
|
|
|
|
|
1447
|
|
|
} |
|
1448
|
|
|
// End call triggers |
|
1449
|
|
|
} |
|
1450
|
|
|
|
|
1451
|
|
|
if (! $error) { |
|
1452
|
|
|
$this->db->commit(); |
|
1453
|
|
|
return 1; |
|
1454
|
|
|
} else { |
|
1455
|
|
|
$this->db->rollback(); |
|
1456
|
|
|
$this->error = join(',', $this->errors); |
|
1457
|
|
|
dol_syslog(get_class($this) . "::assignUser " . $this->error, LOG_ERR); |
|
1458
|
|
|
return - 1; |
|
1459
|
|
|
} |
|
1460
|
|
|
} else { |
|
1461
|
|
|
$this->db->rollback(); |
|
1462
|
|
|
$this->error = $this->db->lasterror(); |
|
1463
|
|
|
dol_syslog(get_class($this) . "::assignUser " . $this->error, LOG_ERR); |
|
1464
|
|
|
return - 1; |
|
1465
|
|
|
} |
|
1466
|
|
|
} |
|
1467
|
|
|
|
|
1468
|
|
|
|
|
1469
|
|
|
/** |
|
1470
|
|
|
* Send notification of changes by email |
|
1471
|
|
|
* |
|
1472
|
|
|
* @param User $user User that create |
|
1473
|
|
|
* @param string $message Log message |
|
1474
|
|
|
* @return int <0 if KO, >0 if OK (number of emails sent) |
|
1475
|
|
|
*/ |
|
1476
|
|
|
private function sendLogByEmail($user, $message) |
|
1477
|
|
|
{ |
|
1478
|
|
|
global $conf, $langs; |
|
1479
|
|
|
|
|
1480
|
|
|
$nb_sent = 0; |
|
1481
|
|
|
|
|
1482
|
|
|
$langs->load('ticket'); |
|
1483
|
|
|
|
|
1484
|
|
|
// Retrieve email of all contacts (internal and external) |
|
1485
|
|
|
$contacts = $this->listeContact(-1, 'internal'); |
|
1486
|
|
|
$contacts = array_merge($contacts, $this->listeContact(-1, 'external')); |
|
1487
|
|
|
|
|
1488
|
|
|
/* If origin_email and no socid, we add email to the list * */ |
|
1489
|
|
|
if (!empty($this->origin_email) && empty($this->fk_soc)) { |
|
1490
|
|
|
$array_ext = array(array('firstname' => '', 'lastname' => '', 'email' => $this->origin_email, 'libelle' => $langs->transnoentities('TicketEmailOriginIssuer'), 'socid' => "-1")); |
|
1491
|
|
|
$contacts = array_merge($contacts, $array_ext); |
|
1492
|
|
|
} |
|
1493
|
|
|
|
|
1494
|
|
|
if (!empty($this->fk_soc)) { |
|
1495
|
|
|
$this->fetch_thirdparty($this->fk_soc); |
|
1496
|
|
|
$array_company = array(array('firstname' => '', 'lastname' => $this->client->name, 'email' => $this->client->email, 'libelle' => $langs->transnoentities('Customer'), 'socid' => $this->client->id)); |
|
|
|
|
|
|
1497
|
|
|
$contacts = array_merge($contacts, $array_company); |
|
1498
|
|
|
} |
|
1499
|
|
|
|
|
1500
|
|
|
// foreach contact send email with notification message |
|
1501
|
|
|
if (count($contacts) > 0) { |
|
1502
|
|
|
foreach ($contacts as $key => $info_sendto) { |
|
1503
|
|
|
$message = ''; |
|
1504
|
|
|
$subject = '[' . $conf->global->MAIN_INFO_SOCIETE_NOM . '] ' . $langs->transnoentities('TicketNotificationEmailSubject', $this->track_id); |
|
1505
|
|
|
$message .= $langs->transnoentities('TicketNotificationEmailBody', $this->track_id) . "\n\n"; |
|
1506
|
|
|
$message .= $langs->transnoentities('Title') . ' : ' . $this->subject . "\n"; |
|
1507
|
|
|
|
|
1508
|
|
|
$recipient_name = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1'); |
|
1509
|
|
|
$recipient = (!empty($recipient_name) ? $recipient_name : $info_sendto['email']) . ' (' . strtolower($info_sendto['libelle']) . ')'; |
|
1510
|
|
|
$message .= $langs->transnoentities('TicketNotificationRecipient') . ' : ' . $recipient . "\n"; |
|
1511
|
|
|
$message .= "\n"; |
|
1512
|
|
|
$message .= '* ' . $langs->transnoentities('TicketNotificationLogMessage') . ' *' . "\n"; |
|
1513
|
|
|
$message .= dol_html_entity_decode($log_message, ENT_QUOTES) . "\n"; |
|
|
|
|
|
|
1514
|
|
|
|
|
1515
|
|
|
if ($info_sendto['source'] == 'internal') { |
|
1516
|
|
|
$url_internal_ticket = dol_buildpath('/ticket/card.php', 2) . '?track_id=' . $this->track_id; |
|
1517
|
|
|
$message .= "\n" . $langs->transnoentities('TicketNotificationEmailBodyInfosTrackUrlinternal') . ' : ' . '<a href="' . $url_internal_ticket . '">' . $this->track_id . '</a>' . "\n"; |
|
1518
|
|
|
} else { |
|
1519
|
|
|
$url_public_ticket = ($conf->global->TICKET_URL_PUBLIC_INTERFACE ? $conf->global->TICKET_URL_PUBLIC_INTERFACE . '/' : dol_buildpath('/public/ticket/view.php', 2)) . '?track_id=' . $this->track_id; |
|
1520
|
|
|
$message .= "\n" . $langs->transnoentities('TicketNewEmailBodyInfosTrackUrlCustomer') . ' : ' . '<a href="' . $url_public_ticket . '">' . $this->track_id . '</a>' . "\n"; |
|
1521
|
|
|
} |
|
1522
|
|
|
|
|
1523
|
|
|
$message .= "\n"; |
|
1524
|
|
|
$message .= $langs->transnoentities('TicketEmailPleaseDoNotReplyToThisEmail') . "\n"; |
|
1525
|
|
|
|
|
1526
|
|
|
$from = $conf->global->MAIN_INFO_SOCIETE_NOM . '<' . $conf->global->TICKET_NOTIFICATION_EMAIL_FROM . '>'; |
|
1527
|
|
|
$replyto = $from; |
|
1528
|
|
|
|
|
1529
|
|
|
// Init to avoid errors |
|
1530
|
|
|
$filepath = array(); |
|
1531
|
|
|
$filename = array(); |
|
1532
|
|
|
$mimetype = array(); |
|
1533
|
|
|
|
|
1534
|
|
|
$message = dol_nl2br($message); |
|
1535
|
|
|
|
|
1536
|
|
|
if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) { |
|
1537
|
|
|
$old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO; |
|
1538
|
|
|
$conf->global->MAIN_MAIL_AUTOCOPY_TO = ''; |
|
1539
|
|
|
} |
|
1540
|
|
|
include_once DOL_DOCUMENT_ROOT . '/core/class/CMailFile.class.php'; |
|
1541
|
|
|
$mailfile = new CMailFile($subject, $info_sendto['email'], $from, $message, $filepath, $mimetype, $filename, $sendtocc, '', $deliveryreceipt, 0); |
|
|
|
|
|
|
1542
|
|
|
if ($mailfile->error || $mailfile->errors) { |
|
1543
|
|
|
setEventMessages($mailfile->error, $mailfile->errors, 'errors'); |
|
1544
|
|
|
} else { |
|
1545
|
|
|
$result = $mailfile->sendfile(); |
|
1546
|
|
|
if ($result > 0) { |
|
1547
|
|
|
$nb_sent++; |
|
1548
|
|
|
} |
|
1549
|
|
|
} |
|
1550
|
|
|
if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) { |
|
1551
|
|
|
$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO; |
|
|
|
|
|
|
1552
|
|
|
} |
|
1553
|
|
|
} |
|
1554
|
|
|
|
|
1555
|
|
|
setEventMessages($langs->trans('TicketNotificationNumberEmailSent', $nb_sent), null, 'mesgs'); |
|
1556
|
|
|
} |
|
1557
|
|
|
|
|
1558
|
|
|
return $nb_sent; |
|
1559
|
|
|
} |
|
1560
|
|
|
|
|
1561
|
|
|
/** |
|
1562
|
|
|
* Charge la liste des actions sur le ticket |
|
1563
|
|
|
* |
|
1564
|
|
|
* @return int Number of lines loaded, 0 if already loaded, <0 if KO |
|
1565
|
|
|
*/ |
|
1566
|
|
|
public function loadCacheLogsTicket() |
|
1567
|
|
|
{ |
|
1568
|
|
|
global $langs; |
|
1569
|
|
|
|
|
1570
|
|
|
if (is_array($this->cache_logs_ticket) && count($this->cache_logs_ticket)) { |
|
|
|
|
|
|
1571
|
|
|
return 0; |
|
1572
|
|
|
} |
|
1573
|
|
|
// Cache deja charge |
|
1574
|
|
|
|
|
1575
|
|
|
// TODO Read the table llx_actioncomm |
|
1576
|
|
|
/* |
|
1577
|
|
|
$sql = "SELECT rowid, fk_user_create, datec, message"; |
|
1578
|
|
|
$sql .= " FROM " . MAIN_DB_PREFIX . "ticket_logs"; |
|
1579
|
|
|
$sql .= " WHERE fk_track_id ='" . $this->db->escape($this->track_id) . "'"; |
|
1580
|
|
|
$sql .= " ORDER BY datec DESC"; |
|
1581
|
|
|
|
|
1582
|
|
|
$resql = $this->db->query($sql); |
|
1583
|
|
|
if ($resql) { |
|
1584
|
|
|
$num = $this->db->num_rows($resql); |
|
1585
|
|
|
$i = 0; |
|
1586
|
|
|
while ($i < $num) { |
|
1587
|
|
|
$obj = $this->db->fetch_object($resql); |
|
1588
|
|
|
$this->cache_logs_ticket[$i]['id'] = $obj->rowid; |
|
1589
|
|
|
$this->cache_logs_ticket[$i]['fk_user_create'] = $obj->fk_user_create; |
|
1590
|
|
|
$this->cache_logs_ticket[$i]['datec'] = $this->db->jdate($obj->datec); |
|
1591
|
|
|
$this->cache_logs_ticket[$i]['message'] = $obj->message; |
|
1592
|
|
|
$i++; |
|
1593
|
|
|
} |
|
1594
|
|
|
return $num; |
|
1595
|
|
|
} else { |
|
1596
|
|
|
$this->error = "Error " . $this->db->lasterror(); |
|
1597
|
|
|
dol_syslog(get_class($this) . "::loadCacheLogsTicket " . $this->error, LOG_ERR); |
|
1598
|
|
|
return -1; |
|
1599
|
|
|
}*/ |
|
1600
|
|
|
|
|
1601
|
|
|
return 0; |
|
1602
|
|
|
} |
|
1603
|
|
|
|
|
1604
|
|
|
/** |
|
1605
|
|
|
* Add message into database |
|
1606
|
|
|
* |
|
1607
|
|
|
* @param User $user User that creates |
|
1608
|
|
|
* @param int $notrigger 0=launch triggers after, 1=disable triggers |
|
1609
|
|
|
* @return int <0 if KO, Id of created object if OK |
|
1610
|
|
|
*/ |
|
1611
|
|
|
public function createTicketMessage($user, $notrigger = 0) |
|
1612
|
|
|
{ |
|
1613
|
|
|
global $conf, $langs; |
|
1614
|
|
|
$error = 0; |
|
1615
|
|
|
|
|
1616
|
|
|
$now = dol_now(); |
|
1617
|
|
|
|
|
1618
|
|
|
// Clean parameters |
|
1619
|
|
|
if (isset($this->fk_track_id)) { |
|
1620
|
|
|
$this->fk_track_id = trim($this->fk_track_id); |
|
1621
|
|
|
} |
|
1622
|
|
|
|
|
1623
|
|
|
if (isset($this->message)) { |
|
1624
|
|
|
$this->message = trim($this->message); |
|
1625
|
|
|
} |
|
1626
|
|
|
|
|
1627
|
|
|
$this->db->begin(); |
|
1628
|
|
|
|
|
1629
|
|
|
// Insert entry into agenda with code 'TICKET_MSG' |
|
1630
|
|
|
include_once DOL_DOCUMENT_ROOT.'/comm/action/class/actioncomm.class.php'; |
|
1631
|
|
|
$actioncomm=new ActionComm($this->db); |
|
1632
|
|
|
$actioncomm->type_code = 'AC_OTH_AUTO'; |
|
1633
|
|
|
$actioncomm->code = 'TICKET_MSG'; |
|
1634
|
|
|
$actioncomm->socid = $this->socid; |
|
1635
|
|
|
$actioncomm->label = $this->subject; |
|
1636
|
|
|
$actioncomm->note = $this->message; |
|
|
|
|
|
|
1637
|
|
|
$actioncomm->userassigned = array($user->id); |
|
1638
|
|
|
$actioncomm->userownerid = $user->id; |
|
1639
|
|
|
$actioncomm->datep = $now; |
|
1640
|
|
|
$actioncomm->percentage = 100; |
|
1641
|
|
|
$actioncomm->elementtype = 'ticket'; |
|
1642
|
|
|
$actioncomm->fk_element = $this->id; |
|
1643
|
|
|
|
|
1644
|
|
|
$actionid = $actioncomm->create($user); |
|
1645
|
|
|
if ($actionid <= 0) |
|
1646
|
|
|
{ |
|
1647
|
|
|
$error++; |
|
1648
|
|
|
$this->error = $actioncomm->error; |
|
1649
|
|
|
$this->errors = $actioncomm->errors; |
|
1650
|
|
|
} |
|
1651
|
|
|
|
|
1652
|
|
|
// Commit or rollback |
|
1653
|
|
|
if ($error) { |
|
1654
|
|
|
$this->db->rollback(); |
|
1655
|
|
|
return -1 * $error; |
|
1656
|
|
|
} else { |
|
1657
|
|
|
$this->db->commit(); |
|
1658
|
|
|
return 1; |
|
1659
|
|
|
} |
|
1660
|
|
|
} |
|
1661
|
|
|
|
|
1662
|
|
|
/** |
|
1663
|
|
|
* Load the list of event on ticket into ->cache_msgs_ticket |
|
1664
|
|
|
* |
|
1665
|
|
|
* @return int Number of lines loaded, 0 if already loaded, <0 if KO |
|
1666
|
|
|
*/ |
|
1667
|
|
|
public function loadCacheMsgsTicket() |
|
1668
|
|
|
{ |
|
1669
|
|
|
if (is_array($this->cache_msgs_ticket) && count($this->cache_msgs_ticket)) { |
|
1670
|
|
|
return 0; |
|
1671
|
|
|
} |
|
1672
|
|
|
|
|
1673
|
|
|
// Cache already loaded |
|
1674
|
|
|
|
|
1675
|
|
|
$sql = "SELECT id as rowid, fk_user_author, datec, label, note as message, visibility"; |
|
1676
|
|
|
$sql .= " FROM " . MAIN_DB_PREFIX . "actioncomm"; |
|
1677
|
|
|
$sql .= " WHERE fk_element = " . (int) $this->id; |
|
1678
|
|
|
$sql .= " AND elementtype = 'ticket'"; |
|
1679
|
|
|
$sql .= " ORDER BY datec DESC"; |
|
1680
|
|
|
|
|
1681
|
|
|
dol_syslog(get_class($this) . "::load_cache_actions_ticket sql=" . $sql, LOG_DEBUG); |
|
1682
|
|
|
$resql = $this->db->query($sql); |
|
1683
|
|
|
if ($resql) { |
|
1684
|
|
|
$num = $this->db->num_rows($resql); |
|
1685
|
|
|
$i = 0; |
|
1686
|
|
|
while ($i < $num) { |
|
1687
|
|
|
$obj = $this->db->fetch_object($resql); |
|
1688
|
|
|
$this->cache_msgs_ticket[$i]['id'] = $obj->rowid; |
|
1689
|
|
|
$this->cache_msgs_ticket[$i]['fk_user_author'] = $obj->fk_user_author; |
|
1690
|
|
|
$this->cache_msgs_ticket[$i]['datec'] = $this->db->jdate($obj->datec); |
|
1691
|
|
|
$this->cache_msgs_ticket[$i]['subject'] = $obj->label; |
|
1692
|
|
|
$this->cache_msgs_ticket[$i]['message'] = $obj->message; |
|
1693
|
|
|
$this->cache_msgs_ticket[$i]['private'] = ($obj->visibility == 'private' ? 1 : 0); |
|
1694
|
|
|
$i++; |
|
1695
|
|
|
} |
|
1696
|
|
|
return $num; |
|
1697
|
|
|
} else { |
|
1698
|
|
|
$this->error = "Error " . $this->db->lasterror(); |
|
1699
|
|
|
dol_syslog(get_class($this) . "::load_cache_actions_ticket " . $this->error, LOG_ERR); |
|
1700
|
|
|
return -1; |
|
1701
|
|
|
} |
|
1702
|
|
|
} |
|
1703
|
|
|
|
|
1704
|
|
|
/** |
|
1705
|
|
|
* Close a ticket |
|
1706
|
|
|
* |
|
1707
|
|
|
* @param User $user User that close |
|
1708
|
|
|
* @return int <0 if KO, >0 if OK |
|
1709
|
|
|
*/ |
|
1710
|
|
|
public function close(User $user) |
|
1711
|
|
|
{ |
|
1712
|
|
|
global $conf, $langs; |
|
1713
|
|
|
|
|
1714
|
|
|
if ($this->fk_statut != Ticket::STATUS_CLOSED) { // not closed |
|
1715
|
|
|
$this->db->begin(); |
|
1716
|
|
|
|
|
1717
|
|
|
$sql = "UPDATE " . MAIN_DB_PREFIX . "ticket"; |
|
1718
|
|
|
$sql .= " SET fk_statut=".Ticket::STATUS_CLOSED.", progress=100, date_close='" . $this->db->idate(dol_now()) . "'"; |
|
1719
|
|
|
$sql .= " WHERE rowid = " . $this->id; |
|
1720
|
|
|
|
|
1721
|
|
|
dol_syslog(get_class($this) . "::close sql=" . $sql); |
|
1722
|
|
|
$resql = $this->db->query($sql); |
|
1723
|
|
|
if ($resql) { |
|
1724
|
|
|
$error = 0; |
|
1725
|
|
|
|
|
1726
|
|
|
// Valid and close fichinter linked |
|
1727
|
|
|
$this->fetchObjectLinked($this->id, $this->element, null, 'fichinter'); |
|
1728
|
|
|
if ($this->linkedObjectsIds) |
|
1729
|
|
|
{ |
|
1730
|
|
|
foreach ($this->linkedObjectsIds['fichinter'] as $fichinter_id) { |
|
1731
|
|
|
$fichinter = new Fichinter($this->db); |
|
1732
|
|
|
$fichinter->fetch($fichinter_id); |
|
1733
|
|
|
if ($fichinter->statut == 0) { |
|
1734
|
|
|
$result = $fichinter->setValid($user); |
|
1735
|
|
|
if (!$result) { |
|
1736
|
|
|
$this->errors[] = $fichinter->error; |
|
1737
|
|
|
$error++; |
|
1738
|
|
|
} |
|
1739
|
|
|
} |
|
1740
|
|
|
if ($fichinter->statut < 3) { |
|
1741
|
|
|
$result = $fichinter->setStatut(3); |
|
1742
|
|
|
if (!$result) { |
|
1743
|
|
|
$this->errors[] = $fichinter->error; |
|
1744
|
|
|
$error++; |
|
1745
|
|
|
} |
|
1746
|
|
|
} |
|
1747
|
|
|
} |
|
1748
|
|
|
} |
|
1749
|
|
|
|
|
1750
|
|
|
// Call trigger |
|
1751
|
|
|
$result=$this->call_trigger('TICKET_CLOSE', $user); |
|
1752
|
|
|
if ($result < 0) { |
|
1753
|
|
|
$error++; |
|
1754
|
|
|
} |
|
1755
|
|
|
// End call triggers |
|
1756
|
|
|
|
|
1757
|
|
|
if (!$error) { |
|
1758
|
|
|
$this->db->commit(); |
|
1759
|
|
|
return 1; |
|
1760
|
|
|
} else { |
|
1761
|
|
|
$this->db->rollback(); |
|
1762
|
|
|
$this->error = join(',', $this->errors); |
|
1763
|
|
|
dol_syslog(get_class($this) . "::close " . $this->error, LOG_ERR); |
|
1764
|
|
|
return -1; |
|
1765
|
|
|
} |
|
1766
|
|
|
} else { |
|
1767
|
|
|
$this->db->rollback(); |
|
1768
|
|
|
$this->error = $this->db->lasterror(); |
|
1769
|
|
|
dol_syslog(get_class($this) . "::close " . $this->error, LOG_ERR); |
|
1770
|
|
|
return -1; |
|
1771
|
|
|
} |
|
1772
|
|
|
} |
|
1773
|
|
|
} |
|
1774
|
|
|
|
|
1775
|
|
|
/** |
|
1776
|
|
|
* Search and fetch thirparties by email |
|
1777
|
|
|
* |
|
1778
|
|
|
* @param string $email Email |
|
1779
|
|
|
* @param int $type Type of thirdparties (0=any, 1=customer, 2=prospect, 3=supplier) |
|
1780
|
|
|
* @param array $filters Array of couple field name/value to filter the companies with the same name |
|
1781
|
|
|
* @param string $clause Clause for filters |
|
1782
|
|
|
* @return array Array of thirdparties object |
|
1783
|
|
|
*/ |
|
1784
|
|
|
public function searchSocidByEmail($email, $type = '0', $filters = array(), $clause = 'AND') |
|
1785
|
|
|
{ |
|
1786
|
|
|
$thirdparties = array(); |
|
1787
|
|
|
|
|
1788
|
|
|
// Generation requete recherche |
|
1789
|
|
|
$sql = "SELECT rowid FROM " . MAIN_DB_PREFIX . "societe"; |
|
1790
|
|
|
$sql .= " WHERE entity IN (" . getEntity('ticket', 1) . ")"; |
|
1791
|
|
|
if (!empty($type)) { |
|
1792
|
|
|
if ($type == 1 || $type == 2) { |
|
1793
|
|
|
$sql .= " AND client = " . $type; |
|
1794
|
|
|
} elseif ($type == 3) { |
|
1795
|
|
|
$sql .= " AND fournisseur = 1"; |
|
1796
|
|
|
} |
|
1797
|
|
|
} |
|
1798
|
|
|
if (!empty($email)) { |
|
1799
|
|
|
if (!$exact) { |
|
|
|
|
|
|
1800
|
|
|
if (preg_match('/^([\*])?[^*]+([\*])?$/', $email, $regs) && count($regs) > 1) { |
|
1801
|
|
|
$email = str_replace('*', '%', $email); |
|
1802
|
|
|
} else { |
|
1803
|
|
|
$email = '%' . $email . '%'; |
|
1804
|
|
|
} |
|
1805
|
|
|
} |
|
1806
|
|
|
$sql .= " AND "; |
|
1807
|
|
|
if (is_array($filters) && !empty($filters)) { |
|
1808
|
|
|
$sql .= "("; |
|
1809
|
|
|
} |
|
1810
|
|
|
|
|
1811
|
|
|
if (!$case) { |
|
|
|
|
|
|
1812
|
|
|
$sql .= "email LIKE '" . $this->db->escape($email) . "'"; |
|
1813
|
|
|
} else { |
|
1814
|
|
|
$sql .= "email LIKE BINARY '" . $this->db->escape($email) . "'"; |
|
1815
|
|
|
} |
|
1816
|
|
|
} |
|
1817
|
|
|
if (is_array($filters) && !empty($filters)) { |
|
1818
|
|
|
foreach ($filters as $field => $value) { |
|
1819
|
|
|
$sql .= " " . $clause . " " . $field . " LIKE BINARY '" . $this->db->escape($value) . "'"; |
|
1820
|
|
|
} |
|
1821
|
|
|
if (!empty($email)) { |
|
1822
|
|
|
$sql .= ")"; |
|
1823
|
|
|
} |
|
1824
|
|
|
} |
|
1825
|
|
|
|
|
1826
|
|
|
$res = $this->db->query($sql); |
|
1827
|
|
|
if ($res) { |
|
1828
|
|
|
while ($rec = $this->db->fetch_array($res)) { |
|
1829
|
|
|
$soc = new Societe($this->db); |
|
1830
|
|
|
$soc->fetch($rec['rowid']); |
|
1831
|
|
|
$thirdparties[] = $soc; |
|
1832
|
|
|
} |
|
1833
|
|
|
|
|
1834
|
|
|
return $thirdparties; |
|
1835
|
|
|
} else { |
|
1836
|
|
|
$this->error = $this->db->error() . ' sql=' . $sql; |
|
1837
|
|
|
dol_syslog(get_class($this) . "::searchSocidByEmail " . $this->error, LOG_ERR); |
|
1838
|
|
|
return -1; |
|
1839
|
|
|
} |
|
1840
|
|
|
} |
|
1841
|
|
|
|
|
1842
|
|
|
/** |
|
1843
|
|
|
* Search and fetch contacts by email |
|
1844
|
|
|
* |
|
1845
|
|
|
* @param string $email Email |
|
1846
|
|
|
* @param array $socid Limit to a thirdparty |
|
1847
|
|
|
* @param string $case Respect case |
|
1848
|
|
|
* @return array Array of contacts object |
|
1849
|
|
|
*/ |
|
1850
|
|
|
public function searchContactByEmail($email, $socid = '', $case = '') |
|
1851
|
|
|
{ |
|
1852
|
|
|
$contacts = array(); |
|
1853
|
|
|
|
|
1854
|
|
|
// Generation requete recherche |
|
1855
|
|
|
$sql = "SELECT rowid FROM " . MAIN_DB_PREFIX . "socpeople"; |
|
1856
|
|
|
$sql .= " WHERE entity IN (" . getEntity('socpeople') . ")"; |
|
1857
|
|
|
if (!empty($socid)) { |
|
1858
|
|
|
$sql .= " AND fk_soc='" . $this->db->escape($socid) . "'"; |
|
1859
|
|
|
} |
|
1860
|
|
|
|
|
1861
|
|
|
if (!empty($email)) { |
|
1862
|
|
|
$sql .= " AND "; |
|
1863
|
|
|
|
|
1864
|
|
|
if (!$case) { |
|
1865
|
|
|
$sql .= "email LIKE '" . $this->db->escape($email) . "'"; |
|
1866
|
|
|
} else { |
|
1867
|
|
|
$sql .= "email LIKE BINARY '" . $this->db->escape($email) . "'"; |
|
1868
|
|
|
} |
|
1869
|
|
|
} |
|
1870
|
|
|
|
|
1871
|
|
|
$res = $this->db->query($sql); |
|
1872
|
|
|
if ($res) { |
|
1873
|
|
|
while ($rec = $this->db->fetch_array($res)) { |
|
1874
|
|
|
include_once DOL_DOCUMENT_ROOT . '/contact/class/contact.class.php'; |
|
1875
|
|
|
$contactstatic = new Contact($this->db); |
|
1876
|
|
|
$contactstatic->fetch($rec['rowid']); |
|
1877
|
|
|
$contacts[] = $contactstatic; |
|
1878
|
|
|
} |
|
1879
|
|
|
|
|
1880
|
|
|
return $contacts; |
|
1881
|
|
|
} else { |
|
1882
|
|
|
$this->error = $this->db->error() . ' sql=' . $sql; |
|
1883
|
|
|
dol_syslog(get_class($this) . "::searchContactByEmail " . $this->error, LOG_ERR); |
|
1884
|
|
|
return -1; |
|
1885
|
|
|
} |
|
1886
|
|
|
} |
|
1887
|
|
|
|
|
1888
|
|
|
/** |
|
1889
|
|
|
* Define parent commany of current ticket |
|
1890
|
|
|
* |
|
1891
|
|
|
* @param int $id Id of thirdparty to set or '' to remove |
|
1892
|
|
|
* @return int <0 if KO, >0 if OK |
|
1893
|
|
|
*/ |
|
1894
|
|
|
public function setCustomer($id) |
|
1895
|
|
|
{ |
|
1896
|
|
|
if ($this->id) { |
|
1897
|
|
|
$sql = "UPDATE " . MAIN_DB_PREFIX . "ticket"; |
|
1898
|
|
|
$sql .= " SET fk_soc = " . ($id > 0 ? $id : "null"); |
|
1899
|
|
|
$sql .= " WHERE rowid = " . $this->id; |
|
1900
|
|
|
dol_syslog(get_class($this) . '::setCustomer sql=' . $sql); |
|
1901
|
|
|
$resql = $this->db->query($sql); |
|
1902
|
|
|
if ($resql) { |
|
1903
|
|
|
return 1; |
|
1904
|
|
|
} else { |
|
1905
|
|
|
return -1; |
|
1906
|
|
|
} |
|
1907
|
|
|
} else { |
|
1908
|
|
|
return -1; |
|
1909
|
|
|
} |
|
1910
|
|
|
} |
|
1911
|
|
|
|
|
1912
|
|
|
/** |
|
1913
|
|
|
* Define progression of current ticket |
|
1914
|
|
|
* |
|
1915
|
|
|
* @param int $percent Progression percent |
|
1916
|
|
|
* @return int <0 if KO, >0 if OK |
|
1917
|
|
|
*/ |
|
1918
|
|
|
public function setProgression($percent) |
|
1919
|
|
|
{ |
|
1920
|
|
|
if ($this->id) { |
|
1921
|
|
|
$sql = "UPDATE " . MAIN_DB_PREFIX . "ticket"; |
|
1922
|
|
|
$sql .= " SET progress = " . ($percent > 0 ? $percent : "null"); |
|
1923
|
|
|
$sql .= " WHERE rowid = " . $this->id; |
|
1924
|
|
|
dol_syslog(get_class($this) . '::set_progression sql=' . $sql); |
|
1925
|
|
|
$resql = $this->db->query($sql); |
|
1926
|
|
|
if ($resql) { |
|
1927
|
|
|
return 1; |
|
1928
|
|
|
} else { |
|
1929
|
|
|
return -1; |
|
1930
|
|
|
} |
|
1931
|
|
|
} else { |
|
1932
|
|
|
return -1; |
|
1933
|
|
|
} |
|
1934
|
|
|
} |
|
1935
|
|
|
|
|
1936
|
|
|
/** |
|
1937
|
|
|
* Link element with a project |
|
1938
|
|
|
* Override core function because of key name 'fk_project' used for this module |
|
1939
|
|
|
* |
|
1940
|
|
|
* @param int $projectid Project id to link element to |
|
1941
|
|
|
* @return int <0 if KO, >0 if OK |
|
1942
|
|
|
*/ |
|
1943
|
|
|
public function setProject($projectid) |
|
1944
|
|
|
{ |
|
1945
|
|
|
if (!$this->table_element) { |
|
1946
|
|
|
dol_syslog(get_class($this) . "::setProject was called on objet with property table_element not defined", LOG_ERR); |
|
1947
|
|
|
return -1; |
|
1948
|
|
|
} |
|
1949
|
|
|
|
|
1950
|
|
|
$sql = 'UPDATE ' . MAIN_DB_PREFIX . $this->table_element; |
|
1951
|
|
|
if ($projectid) { |
|
1952
|
|
|
$sql .= ' SET fk_project = ' . $projectid; |
|
1953
|
|
|
} else { |
|
1954
|
|
|
$sql .= ' SET fk_project = NULL'; |
|
1955
|
|
|
} |
|
1956
|
|
|
|
|
1957
|
|
|
$sql .= ' WHERE rowid = ' . $this->id; |
|
1958
|
|
|
|
|
1959
|
|
|
dol_syslog(get_class($this) . "::setProject sql=" . $sql); |
|
1960
|
|
|
if ($this->db->query($sql)) { |
|
1961
|
|
|
$this->fk_project = $projectid; |
|
1962
|
|
|
return 1; |
|
1963
|
|
|
} else { |
|
1964
|
|
|
dol_print_error($this->db); |
|
1965
|
|
|
return -1; |
|
1966
|
|
|
} |
|
1967
|
|
|
} |
|
1968
|
|
|
|
|
1969
|
|
|
/** |
|
1970
|
|
|
* Link element with a contract |
|
1971
|
|
|
* |
|
1972
|
|
|
* @param int $contractid Contract id to link element to |
|
1973
|
|
|
* @return int <0 if KO, >0 if OK |
|
1974
|
|
|
*/ |
|
1975
|
|
|
public function setContract($contractid) |
|
1976
|
|
|
{ |
|
1977
|
|
|
if (!$this->table_element) { |
|
1978
|
|
|
dol_syslog(get_class($this) . "::setContract was called on objet with property table_element not defined", LOG_ERR); |
|
1979
|
|
|
return -1; |
|
1980
|
|
|
} |
|
1981
|
|
|
|
|
1982
|
|
|
$result = $this->add_object_linked('contrat', $contractid); |
|
1983
|
|
|
if ($result) { |
|
1984
|
|
|
$this->fk_contract = $contractid; |
|
1985
|
|
|
return 1; |
|
1986
|
|
|
} else { |
|
1987
|
|
|
dol_print_error($this->db); |
|
1988
|
|
|
return -1; |
|
1989
|
|
|
} |
|
1990
|
|
|
} |
|
1991
|
|
|
|
|
1992
|
|
|
/* gestion des contacts d'un ticket */ |
|
1993
|
|
|
|
|
1994
|
|
|
/** |
|
1995
|
|
|
* Return id des contacts interne de suivi |
|
1996
|
|
|
* |
|
1997
|
|
|
* @return array Liste des id contacts suivi ticket |
|
1998
|
|
|
*/ |
|
1999
|
|
|
public function getIdTicketInternalContact() |
|
2000
|
|
|
{ |
|
2001
|
|
|
return $this->getIdContact('internal', 'SUPPORTTEC'); |
|
2002
|
|
|
} |
|
2003
|
|
|
|
|
2004
|
|
|
/** |
|
2005
|
|
|
* Retrieve informations about internal contacts |
|
2006
|
|
|
* |
|
2007
|
|
|
* @return array Array with datas : firstname, lastname, socid (-1 for internal users), email, code, libelle, status |
|
2008
|
|
|
*/ |
|
2009
|
|
|
public function getInfosTicketInternalContact() |
|
2010
|
|
|
{ |
|
2011
|
|
|
return $this->listeContact(-1, 'internal'); |
|
2012
|
|
|
} |
|
2013
|
|
|
|
|
2014
|
|
|
/** |
|
2015
|
|
|
* Return id des contacts clients pour le suivi ticket |
|
2016
|
|
|
* |
|
2017
|
|
|
* @return array Liste des id contacts suivi ticket |
|
2018
|
|
|
*/ |
|
2019
|
|
|
public function getIdTicketCustomerContact() |
|
2020
|
|
|
{ |
|
2021
|
|
|
return $this->getIdContact('external', 'SUPPORTCLI'); |
|
2022
|
|
|
} |
|
2023
|
|
|
|
|
2024
|
|
|
/** |
|
2025
|
|
|
* Retrieve informations about external contacts |
|
2026
|
|
|
* |
|
2027
|
|
|
* @return array Array with datas : firstname, lastname, socid (-1 for internal users), email, code, libelle, status |
|
2028
|
|
|
*/ |
|
2029
|
|
|
public function getInfosTicketExternalContact() |
|
2030
|
|
|
{ |
|
2031
|
|
|
return $this->listeContact(-1, 'external'); |
|
2032
|
|
|
} |
|
2033
|
|
|
|
|
2034
|
|
|
/** |
|
2035
|
|
|
* Return id des contacts clients des intervenants |
|
2036
|
|
|
* |
|
2037
|
|
|
* @return array Liste des id contacts intervenants |
|
2038
|
|
|
*/ |
|
2039
|
|
|
public function getIdTicketInternalInvolvedContact() |
|
2040
|
|
|
{ |
|
2041
|
|
|
return $this->getIdContact('internal', 'CONTRIBUTOR'); |
|
2042
|
|
|
} |
|
2043
|
|
|
|
|
2044
|
|
|
/** |
|
2045
|
|
|
* Return id des contacts clients des intervenants |
|
2046
|
|
|
* |
|
2047
|
|
|
* @return array Liste des id contacts intervenants |
|
2048
|
|
|
*/ |
|
2049
|
|
|
public function getIdTicketCustomerInvolvedContact() |
|
2050
|
|
|
{ |
|
2051
|
|
|
return $this->getIdContact('external', 'CONTRIBUTOR'); |
|
2052
|
|
|
} |
|
2053
|
|
|
|
|
2054
|
|
|
/** |
|
2055
|
|
|
* Return id of all contacts for ticket |
|
2056
|
|
|
* |
|
2057
|
|
|
* @return array Array of contacts for tickets |
|
2058
|
|
|
*/ |
|
2059
|
|
|
public function getTicketAllContacts() |
|
2060
|
|
|
{ |
|
2061
|
|
|
$array_contact = array(); |
|
2062
|
|
|
|
|
2063
|
|
|
$array_contact = $this->getIdTicketInternalContact($exclude_self); |
|
|
|
|
|
|
2064
|
|
|
|
|
2065
|
|
|
$array_contact = array_merge($array_contact, $this->getIdTicketCustomerContact($exclude_self)); |
|
|
|
|
|
|
2066
|
|
|
|
|
2067
|
|
|
$array_contact = array_merge($array_contact, $this->getIdTicketInternalInvolvedContact($exclude_self)); |
|
|
|
|
|
|
2068
|
|
|
$array_contact = array_merge($array_contact, $this->getIdTicketCustomerInvolvedContact($exclude_self)); |
|
|
|
|
|
|
2069
|
|
|
|
|
2070
|
|
|
return $array_contact; |
|
2071
|
|
|
} |
|
2072
|
|
|
|
|
2073
|
|
|
/** |
|
2074
|
|
|
* Return id of all contacts for ticket |
|
2075
|
|
|
* |
|
2076
|
|
|
* @return array Array of contacts |
|
2077
|
|
|
*/ |
|
2078
|
|
|
public function getTicketAllCustomerContacts() |
|
2079
|
|
|
{ |
|
2080
|
|
|
$array_contact = array(); |
|
2081
|
|
|
|
|
2082
|
|
|
$array_contact = array_merge($array_contact, $this->getIdTicketCustomerContact($exclude_self)); |
|
|
|
|
|
|
2083
|
|
|
$array_contact = array_merge($array_contact, $this->getIdTicketCustomerInvolvedContact($exclude_self)); |
|
|
|
|
|
|
2084
|
|
|
|
|
2085
|
|
|
return $array_contact; |
|
2086
|
|
|
} |
|
2087
|
|
|
|
|
2088
|
|
|
/** |
|
2089
|
|
|
* Send message |
|
2090
|
|
|
* |
|
2091
|
|
|
* @param string $subject Subject |
|
2092
|
|
|
* @param string $texte Message to send |
|
2093
|
|
|
* @return int <0 if KO, or number of changes if OK |
|
2094
|
|
|
*/ |
|
2095
|
|
|
public function messageSend($subject, $texte) |
|
2096
|
|
|
{ |
|
2097
|
|
|
global $conf, $langs, $mysoc, $dolibarr_main_url_root; |
|
2098
|
|
|
|
|
2099
|
|
|
$langs->load("other"); |
|
2100
|
|
|
|
|
2101
|
|
|
dol_syslog(get_class($this) . "::message_send action=$action, socid=$socid, texte=$texte, objet_type=$objet_type, objet_id=$objet_id, file=$file"); |
|
|
|
|
|
|
2102
|
|
|
|
|
2103
|
|
|
$internal_contacts = $this->getIdContact('internal', 'SUPPORTTEC'); |
|
2104
|
|
|
$external_contacts = $this->getIdContact('external', 'SUPPORTTEC'); |
|
2105
|
|
|
|
|
2106
|
|
|
if ($result) { |
|
|
|
|
|
|
2107
|
|
|
$num = $this->db->num_rows($result); |
|
2108
|
|
|
$i = 0; |
|
2109
|
|
|
while ($i < $num) { // For each notification couple defined (third party/actioncode) |
|
2110
|
|
|
$obj = $this->db->fetch_object($result); |
|
2111
|
|
|
|
|
2112
|
|
|
$sendto = $obj->firstname . " " . $obj->lastname . " <" . $obj->email . ">"; |
|
2113
|
|
|
$actiondefid = $obj->adid; |
|
2114
|
|
|
|
|
2115
|
|
|
if (dol_strlen($sendto)) |
|
2116
|
|
|
{ |
|
2117
|
|
|
include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php'; |
|
2118
|
|
|
$application = ($conf->global->MAIN_APPLICATION_TITLE ? $conf->global->MAIN_APPLICATION_TITLE : 'Dolibarr ERP/CRM'); |
|
2119
|
|
|
|
|
2120
|
|
|
$subject = '[' . $application . '] ' . $langs->transnoentitiesnoconv("DolibarrNotification"); |
|
2121
|
|
|
|
|
2122
|
|
|
$message = $langs->transnoentities("YouReceiveMailBecauseOfNotification", $application, $mysoc->name) . "\n"; |
|
2123
|
|
|
$message .= $langs->transnoentities("YouReceiveMailBecauseOfNotification2", $application, $mysoc->name) . "\n"; |
|
2124
|
|
|
$message .= "\n"; |
|
2125
|
|
|
$message .= $texte; |
|
2126
|
|
|
// Add link |
|
2127
|
|
|
$link = ''; |
|
2128
|
|
|
switch ($objet_type) { |
|
2129
|
|
|
case 'ficheinter': |
|
2130
|
|
|
$link = '/fichinter/card.php?id=' . $objet_id; |
|
2131
|
|
|
break; |
|
2132
|
|
|
case 'propal': |
|
2133
|
|
|
$link = '/comm/propal.php?id=' . $objet_id; |
|
2134
|
|
|
break; |
|
2135
|
|
|
case 'facture': |
|
2136
|
|
|
$link = '/compta/facture/card.php?facid=' . $objet_id; |
|
2137
|
|
|
break; |
|
2138
|
|
|
case 'order': |
|
2139
|
|
|
$link = '/commande/card.php?facid=' . $objet_id; |
|
2140
|
|
|
break; |
|
2141
|
|
|
case 'order_supplier': |
|
2142
|
|
|
$link = '/fourn/commande/card.php?facid=' . $objet_id; |
|
2143
|
|
|
break; |
|
2144
|
|
|
} |
|
2145
|
|
|
// Define $urlwithroot |
|
2146
|
|
|
$urlwithouturlroot = preg_replace('/' . preg_quote(DOL_URL_ROOT, '/') . '$/i', '', trim($dolibarr_main_url_root)); |
|
2147
|
|
|
$urlwithroot = $urlwithouturlroot . DOL_URL_ROOT; // This is to use external domain name found into config file |
|
2148
|
|
|
//$urlwithroot=DOL_MAIN_URL_ROOT; // This is to use same domain name than current |
|
2149
|
|
|
if ($link) { |
|
2150
|
|
|
$message .= "\n" . $urlwithroot . $link; |
|
2151
|
|
|
} |
|
2152
|
|
|
|
|
2153
|
|
|
$filename = basename($file); |
|
2154
|
|
|
|
|
2155
|
|
|
$mimefile = dol_mimetype($file); |
|
2156
|
|
|
|
|
2157
|
|
|
$msgishtml = 0; |
|
2158
|
|
|
|
|
2159
|
|
|
$replyto = $conf->notification->email_from; |
|
2160
|
|
|
|
|
2161
|
|
|
$message = dol_nl2br($message); |
|
2162
|
|
|
|
|
2163
|
|
|
if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) { |
|
2164
|
|
|
$old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO; |
|
2165
|
|
|
$conf->global->MAIN_MAIL_AUTOCOPY_TO = ''; |
|
2166
|
|
|
} |
|
2167
|
|
|
$mailfile = new CMailFile( |
|
2168
|
|
|
$subject, |
|
2169
|
|
|
$sendto, |
|
2170
|
|
|
$replyto, |
|
2171
|
|
|
$message, |
|
2172
|
|
|
array($file), |
|
2173
|
|
|
array($mimefile), |
|
2174
|
|
|
array($filename[count($filename) - 1]), |
|
2175
|
|
|
'', |
|
2176
|
|
|
'', |
|
2177
|
|
|
0, |
|
2178
|
|
|
$msgishtml |
|
2179
|
|
|
); |
|
2180
|
|
|
|
|
2181
|
|
|
if ($mailfile->sendfile()) { |
|
2182
|
|
|
$now = dol_now(); |
|
2183
|
|
|
$sendto = htmlentities($sendto); |
|
2184
|
|
|
|
|
2185
|
|
|
$sql = "INSERT INTO " . MAIN_DB_PREFIX . "notify (daten, fk_action, fk_contact, objet_type, objet_id, email)"; |
|
2186
|
|
|
$sql .= " VALUES ('" . $this->db->idate($now) . "', " . $actiondefid . ", " . $obj->cid . ", '" . $this->db->escape($objet_type) . "', " . $objet_id . ", '" . $this->db->escape($obj->email) . "')"; |
|
2187
|
|
|
dol_syslog("Notify::send sql=" . $sql); |
|
2188
|
|
|
if (!$this->db->query($sql)) { |
|
2189
|
|
|
dol_print_error($this->db); |
|
2190
|
|
|
} |
|
2191
|
|
|
} else { |
|
2192
|
|
|
$this->error = $mailfile->error; |
|
2193
|
|
|
//dol_syslog("Notify::send ".$this->error, LOG_ERR); |
|
2194
|
|
|
} |
|
2195
|
|
|
if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) { |
|
2196
|
|
|
$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO; |
|
|
|
|
|
|
2197
|
|
|
} |
|
2198
|
|
|
} |
|
2199
|
|
|
$i++; |
|
2200
|
|
|
} |
|
2201
|
|
|
return $i; |
|
2202
|
|
|
} else { |
|
2203
|
|
|
$this->error = $this->db->error(); |
|
2204
|
|
|
return -1; |
|
2205
|
|
|
} |
|
2206
|
|
|
} |
|
2207
|
|
|
|
|
2208
|
|
|
/** |
|
2209
|
|
|
* Get array of all contacts for a ticket |
|
2210
|
|
|
* Override method of file commonobject.class.php to add phone number |
|
2211
|
|
|
* |
|
2212
|
|
|
* @param int $statut Status of lines to get (-1=all) |
|
2213
|
|
|
* @param string $source Source of contact: external or thirdparty (llx_socpeople) or internal (llx_user) |
|
2214
|
|
|
* @param int $list 0:Return array contains all properties, 1:Return array contains just id |
|
2215
|
|
|
* @param string $code Filter on this code of contact type ('SHIPPING', 'BILLING', ...) |
|
2216
|
|
|
* @return array Array of contacts |
|
2217
|
|
|
*/ |
|
2218
|
|
|
public function listeContact($statut = -1, $source = 'external', $list = 0, $code = '') |
|
2219
|
|
|
{ |
|
2220
|
|
|
global $langs; |
|
2221
|
|
|
|
|
2222
|
|
|
$tab = array(); |
|
2223
|
|
|
|
|
2224
|
|
|
$sql = "SELECT ec.rowid, ec.statut as statuslink, ec.fk_socpeople as id, ec.fk_c_type_contact"; // This field contains id of llx_socpeople or id of llx_user |
|
2225
|
|
|
if ($source == 'internal') { |
|
2226
|
|
|
$sql .= ", '-1' as socid, t.statut as statuscontact"; |
|
2227
|
|
|
} |
|
2228
|
|
|
|
|
2229
|
|
|
if ($source == 'external' || $source == 'thirdparty') { |
|
2230
|
|
|
$sql .= ", t.fk_soc as socid, t.statut as statuscontact"; |
|
2231
|
|
|
} |
|
2232
|
|
|
|
|
2233
|
|
|
$sql .= ", t.civility, t.lastname as lastname, t.firstname, t.email"; |
|
2234
|
|
|
if ($source == 'internal') { |
|
2235
|
|
|
$sql .= ", t.office_phone as phone, t.user_mobile as phone_mobile"; |
|
2236
|
|
|
} |
|
2237
|
|
|
|
|
2238
|
|
|
if ($source == 'external') { |
|
2239
|
|
|
$sql .= ", t.phone as phone, t.phone_mobile as phone_mobile, t.phone_perso as phone_perso"; |
|
2240
|
|
|
} |
|
2241
|
|
|
|
|
2242
|
|
|
$sql .= ", tc.source, tc.element, tc.code, tc.libelle"; |
|
2243
|
|
|
$sql .= " FROM " . MAIN_DB_PREFIX . "c_type_contact tc"; |
|
2244
|
|
|
$sql .= ", " . MAIN_DB_PREFIX . "element_contact ec"; |
|
2245
|
|
|
if ($source == 'internal') { |
|
2246
|
|
|
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "user t on ec.fk_socpeople = t.rowid"; |
|
2247
|
|
|
} |
|
2248
|
|
|
|
|
2249
|
|
|
if ($source == 'external' || $source == 'thirdparty') { |
|
2250
|
|
|
$sql .= " LEFT JOIN " . MAIN_DB_PREFIX . "socpeople t on ec.fk_socpeople = t.rowid"; |
|
2251
|
|
|
} |
|
2252
|
|
|
|
|
2253
|
|
|
$sql .= " WHERE ec.element_id =" . $this->id; |
|
2254
|
|
|
$sql .= " AND ec.fk_c_type_contact=tc.rowid"; |
|
2255
|
|
|
$sql .= " AND tc.element='" . $this->db->escape($this->element) . "'"; |
|
2256
|
|
|
if ($source == 'internal') { |
|
2257
|
|
|
$sql .= " AND tc.source = 'internal'"; |
|
2258
|
|
|
} |
|
2259
|
|
|
|
|
2260
|
|
|
if ($source == 'external' || $source == 'thirdparty') { |
|
2261
|
|
|
$sql .= " AND tc.source = 'external'"; |
|
2262
|
|
|
} |
|
2263
|
|
|
|
|
2264
|
|
|
$sql .= " AND tc.active=1"; |
|
2265
|
|
|
if ($statut >= 0) { |
|
2266
|
|
|
$sql .= " AND ec.statut = '" . $statut . "'"; |
|
2267
|
|
|
} |
|
2268
|
|
|
|
|
2269
|
|
|
$sql .= " ORDER BY t.lastname ASC"; |
|
2270
|
|
|
|
|
2271
|
|
|
$resql = $this->db->query($sql); |
|
2272
|
|
|
if ($resql) { |
|
2273
|
|
|
$num = $this->db->num_rows($resql); |
|
2274
|
|
|
$i = 0; |
|
2275
|
|
|
while ($i < $num) { |
|
2276
|
|
|
$obj = $this->db->fetch_object($resql); |
|
2277
|
|
|
|
|
2278
|
|
|
if (!$list) { |
|
2279
|
|
|
$transkey = "TypeContact_" . $obj->element . "_" . $obj->source . "_" . $obj->code; |
|
2280
|
|
|
$libelle_type = ($langs->trans($transkey) != $transkey ? $langs->trans($transkey) : $obj->libelle); |
|
2281
|
|
|
$tab[$i] = array( |
|
2282
|
|
|
'source' => $obj->source, |
|
2283
|
|
|
'socid' => $obj->socid, |
|
2284
|
|
|
'id' => $obj->id, |
|
2285
|
|
|
'nom' => $obj->lastname, // For backward compatibility |
|
2286
|
|
|
'civility' => $obj->civility, |
|
2287
|
|
|
'lastname' => $obj->lastname, |
|
2288
|
|
|
'firstname' => $obj->firstname, |
|
2289
|
|
|
'email' => $obj->email, |
|
2290
|
|
|
'rowid' => $obj->rowid, |
|
2291
|
|
|
'code' => $obj->code, |
|
2292
|
|
|
'libelle' => $libelle_type, |
|
2293
|
|
|
'status' => $obj->statuslink, |
|
2294
|
|
|
'statuscontact'=>$obj->statuscontact, |
|
2295
|
|
|
'fk_c_type_contact' => $obj->fk_c_type_contact, |
|
2296
|
|
|
'phone' => $obj->phone, |
|
2297
|
|
|
'phone_mobile' => $obj->phone_mobile); |
|
2298
|
|
|
} else { |
|
2299
|
|
|
$tab[$i] = $obj->id; |
|
2300
|
|
|
} |
|
2301
|
|
|
|
|
2302
|
|
|
$i++; |
|
2303
|
|
|
} |
|
2304
|
|
|
|
|
2305
|
|
|
return $tab; |
|
2306
|
|
|
} else { |
|
2307
|
|
|
$this->error = $this->db->error(); |
|
2308
|
|
|
dol_print_error($this->db); |
|
2309
|
|
|
return -1; |
|
2310
|
|
|
} |
|
2311
|
|
|
} |
|
2312
|
|
|
|
|
2313
|
|
|
/** |
|
2314
|
|
|
* Get a default reference. |
|
2315
|
|
|
* |
|
2316
|
|
|
* @param Societe $thirdparty Thirdparty |
|
2317
|
|
|
* @return string Reference |
|
2318
|
|
|
*/ |
|
2319
|
|
|
public function getDefaultRef($thirdparty = '') |
|
2320
|
|
|
{ |
|
2321
|
|
|
global $conf; |
|
2322
|
|
|
|
|
2323
|
|
|
$defaultref = ''; |
|
2324
|
|
|
$modele = empty($conf->global->TICKET_ADDON) ? 'mod_ticket_simple' : $conf->global->TICKET_ADDON; |
|
2325
|
|
|
|
|
2326
|
|
|
// Search template files |
|
2327
|
|
|
$file = ''; |
|
2328
|
|
|
$classname = ''; |
|
2329
|
|
|
$filefound = 0; |
|
2330
|
|
|
$dirmodels = array_merge(array('/'), (array) $conf->modules_parts['models']); |
|
2331
|
|
|
foreach ($dirmodels as $reldir) { |
|
2332
|
|
|
$file = dol_buildpath($reldir . "core/modules/ticket/" . $modele . '.php', 0); |
|
2333
|
|
|
if (file_exists($file)) { |
|
2334
|
|
|
$filefound = 1; |
|
2335
|
|
|
$classname = $modele; |
|
2336
|
|
|
break; |
|
2337
|
|
|
} |
|
2338
|
|
|
} |
|
2339
|
|
|
|
|
2340
|
|
|
if ($filefound) { |
|
2341
|
|
|
$result = dol_include_once($reldir . "core/modules/ticket/" . $modele . '.php'); |
|
|
|
|
|
|
2342
|
|
|
$modTicket = new $classname; |
|
2343
|
|
|
|
|
2344
|
|
|
$defaultref = $modTicket->getNextValue($thirdparty, $this); |
|
2345
|
|
|
} |
|
2346
|
|
|
|
|
2347
|
|
|
if (is_numeric($defaultref) && $defaultref <= 0) { |
|
2348
|
|
|
$defaultref = ''; |
|
2349
|
|
|
} |
|
2350
|
|
|
|
|
2351
|
|
|
return $defaultref; |
|
2352
|
|
|
} |
|
2353
|
|
|
|
|
2354
|
|
|
|
|
2355
|
|
|
// phpcs:disable PEAR.NamingConventions.ValidFunctionName.ScopeNotCamelCaps |
|
2356
|
|
|
/** |
|
2357
|
|
|
* Return if at least one photo is available |
|
2358
|
|
|
* |
|
2359
|
|
|
* @param string $sdir Directory to scan |
|
2360
|
|
|
* @return boolean True if at least one photo is available, False if not |
|
2361
|
|
|
*/ |
|
2362
|
|
|
public function is_photo_available($sdir) |
|
2363
|
|
|
{ |
|
2364
|
|
|
// phpcs:enable |
|
2365
|
|
|
include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php'; |
|
2366
|
|
|
|
|
2367
|
|
|
global $conf; |
|
2368
|
|
|
|
|
2369
|
|
|
$dir = $sdir . '/'; |
|
2370
|
|
|
$nbphoto = 0; |
|
2371
|
|
|
|
|
2372
|
|
|
$dir_osencoded = dol_osencode($dir); |
|
2373
|
|
|
if (file_exists($dir_osencoded)) { |
|
2374
|
|
|
$handle = opendir($dir_osencoded); |
|
2375
|
|
|
if (is_resource($handle)) { |
|
2376
|
|
|
while (($file = readdir($handle)) !== false) { |
|
2377
|
|
|
if (!utf8_check($file)) { |
|
2378
|
|
|
$file = utf8_encode($file); |
|
2379
|
|
|
} |
|
2380
|
|
|
// To be sure data is stored in UTF8 in memory |
|
2381
|
|
|
if (dol_is_file($dir . $file)) { |
|
2382
|
|
|
return true; |
|
2383
|
|
|
} |
|
2384
|
|
|
} |
|
2385
|
|
|
} |
|
2386
|
|
|
} |
|
2387
|
|
|
return false; |
|
2388
|
|
|
} |
|
2389
|
|
|
|
|
2390
|
|
|
|
|
2391
|
|
|
/** |
|
2392
|
|
|
* Copy files into ticket directory |
|
2393
|
|
|
* Used for files linked into messages |
|
2394
|
|
|
* |
|
2395
|
|
|
* @return void |
|
2396
|
|
|
*/ |
|
2397
|
|
|
public function copyFilesForTicket() |
|
2398
|
|
|
{ |
|
2399
|
|
|
global $conf; |
|
2400
|
|
|
|
|
2401
|
|
|
// Create form object |
|
2402
|
|
|
include_once DOL_DOCUMENT_ROOT . '/core/class/html.formmail.class.php'; |
|
2403
|
|
|
include_once DOL_DOCUMENT_ROOT . '/core/lib/files.lib.php'; |
|
2404
|
|
|
include_once DOL_DOCUMENT_ROOT . '/core/lib/images.lib.php'; |
|
2405
|
|
|
|
|
2406
|
|
|
$maxwidthsmall = 270; |
|
2407
|
|
|
$maxheightsmall = 150; |
|
2408
|
|
|
$maxwidthmini = 128; |
|
2409
|
|
|
$maxheightmini = 72; |
|
2410
|
|
|
|
|
2411
|
|
|
$formmail = new FormMail($this->db); |
|
2412
|
|
|
|
|
2413
|
|
|
$attachedfiles = $formmail->get_attached_files(); |
|
2414
|
|
|
|
|
2415
|
|
|
$filepath = $attachedfiles['paths']; |
|
2416
|
|
|
$filename = $attachedfiles['names']; |
|
2417
|
|
|
$mimetype = $attachedfiles['mimes']; |
|
2418
|
|
|
|
|
2419
|
|
|
// Copy files into ticket directory |
|
2420
|
|
|
$destdir = $conf->ticket->dir_output . '/' . $this->ref; |
|
2421
|
|
|
|
|
2422
|
|
|
if (!dol_is_dir($destdir)) { |
|
2423
|
|
|
dol_mkdir($destdir); |
|
2424
|
|
|
} |
|
2425
|
|
|
foreach ($filename as $i => $val) { |
|
2426
|
|
|
$res = dol_move($filepath[$i], $destdir . '/' . $filename[$i]); |
|
2427
|
|
|
if (image_format_supported($destdir . '/' . $filename[$i]) == 1) { |
|
2428
|
|
|
// Create small thumbs for image (Ratio is near 16/9) |
|
2429
|
|
|
// Used on logon for example |
|
2430
|
|
|
$imgThumbSmall = vignette($destdir . '/' . $filename[$i], $maxwidthsmall, $maxheightsmall, '_small', 50, "thumbs"); |
|
2431
|
|
|
// Create mini thumbs for image (Ratio is near 16/9) |
|
2432
|
|
|
// Used on menu or for setup page for example |
|
2433
|
|
|
$imgThumbMini = vignette($destdir . '/' . $filename[$i], $maxwidthmini, $maxheightmini, '_mini', 50, "thumbs"); |
|
2434
|
|
|
} |
|
2435
|
|
|
$formmail->remove_attached_files($i); |
|
2436
|
|
|
} |
|
2437
|
|
|
} |
|
2438
|
|
|
|
|
2439
|
|
|
|
|
2440
|
|
|
/** |
|
2441
|
|
|
* Add new message on a ticket (private area) |
|
2442
|
|
|
* |
|
2443
|
|
|
* @param User $user User for action |
|
2444
|
|
|
* @param string $action Action string |
|
2445
|
|
|
* @param int $private 1=Message is private. TODO Implement this. What does this means ? |
|
2446
|
|
|
* @return int |
|
2447
|
|
|
*/ |
|
2448
|
|
|
public function newMessage($user, &$action, $private = 1) |
|
2449
|
|
|
{ |
|
2450
|
|
|
global $mysoc, $conf, $langs; |
|
2451
|
|
|
|
|
2452
|
|
|
if (!class_exists('Contact')) { |
|
2453
|
|
|
include_once DOL_DOCUMENT_ROOT . '/contact/class/contact.class.php'; |
|
2454
|
|
|
} |
|
2455
|
|
|
|
|
2456
|
|
|
$contactstatic = new Contact($this->db); |
|
2457
|
|
|
$object = new Ticket($this->db); |
|
2458
|
|
|
|
|
2459
|
|
|
$error = 0; |
|
2460
|
|
|
|
|
2461
|
|
|
$ret = $object->fetch('', '', GETPOST('track_id', 'alpha')); |
|
2462
|
|
|
|
|
2463
|
|
|
$object->socid = $object->fk_soc; |
|
2464
|
|
|
$object->fetch_thirdparty(); |
|
2465
|
|
|
if ($ret < 0) { |
|
2466
|
|
|
$error++; |
|
2467
|
|
|
array_push($this->errors, $langs->trans("ErrorTicketIsNotValid")); |
|
2468
|
|
|
$action = ''; |
|
2469
|
|
|
} |
|
2470
|
|
|
|
|
2471
|
|
|
if (!GETPOST("message")) { |
|
2472
|
|
|
$error++; |
|
2473
|
|
|
array_push($this->errors, $langs->trans("ErrorFieldRequired", $langs->transnoentities("message"))); |
|
2474
|
|
|
$action = 'add_message'; |
|
2475
|
|
|
} |
|
2476
|
|
|
|
|
2477
|
|
|
if (!$error) { |
|
2478
|
|
|
$object->subject = GETPOST('subject', 'alphanohtml'); |
|
2479
|
|
|
$object->message = GETPOST("message", "none"); |
|
|
|
|
|
|
2480
|
|
|
$object->private = GETPOST("private_message", "alpha"); |
|
2481
|
|
|
$send_email = GETPOST('send_email', 'int'); |
|
2482
|
|
|
|
|
2483
|
|
|
$id = $object->createTicketMessage($user); |
|
2484
|
|
|
if ($id <= 0) { |
|
2485
|
|
|
$error++; |
|
2486
|
|
|
$this->errors = $object->error; |
|
|
|
|
|
|
2487
|
|
|
$this->errors = $object->errors; |
|
2488
|
|
|
$action = 'add_message'; |
|
2489
|
|
|
} |
|
2490
|
|
|
|
|
2491
|
|
|
if (!$error && $id > 0) { |
|
2492
|
|
|
setEventMessages($langs->trans('TicketMessageSuccessfullyAdded'), null, 'mesgs'); |
|
2493
|
|
|
|
|
2494
|
|
|
/* |
|
2495
|
|
|
* Send email to linked contacts |
|
2496
|
|
|
*/ |
|
2497
|
|
|
if ($send_email > 0) { |
|
2498
|
|
|
// Retrieve internal contact datas |
|
2499
|
|
|
$internal_contacts = $object->getInfosTicketInternalContact(); |
|
2500
|
|
|
$sendto = array(); |
|
2501
|
|
|
if (is_array($internal_contacts) && count($internal_contacts) > 0) { |
|
2502
|
|
|
// altairis: set default subject |
|
2503
|
|
|
$label_title = empty($conf->global->MAIN_APPLICATION_TITLE) ? $mysoc->name : $conf->global->MAIN_APPLICATION_TITLE; |
|
2504
|
|
|
$subject = GETPOST('subject') ? GETPOST('subject') : '[' . $label_title . '- ticket #' . $object->track_id . '] ' . $langs->trans('TicketNewMessage'); |
|
2505
|
|
|
|
|
2506
|
|
|
$message_intro = $langs->trans('TicketNotificationEmailBody', "#" . $object->id); |
|
2507
|
|
|
$message_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE; |
|
2508
|
|
|
|
|
2509
|
|
|
$message = $langs->trans('TicketMessageMailIntroText'); |
|
2510
|
|
|
$message .= "\n\n"; |
|
2511
|
|
|
$message .= GETPOST('message'); |
|
2512
|
|
|
|
|
2513
|
|
|
// Coordonnées client |
|
2514
|
|
|
$message .= "\n\n"; |
|
2515
|
|
|
$message .= "==============================================\n"; |
|
2516
|
|
|
$message .= !empty($object->thirdparty->name) ? $langs->trans('Thirdparty') . " : " . $object->thirdparty->name : ''; |
|
2517
|
|
|
$message .= !empty($object->thirdparty->town) ? "\n" . $langs->trans('Town') . " : " . $object->thirdparty->town : ''; |
|
2518
|
|
|
$message .= !empty($object->thirdparty->phone) ? "\n" . $langs->trans('Phone') . " : " . $object->thirdparty->phone : ''; |
|
2519
|
|
|
|
|
2520
|
|
|
// Build array to display recipient list |
|
2521
|
|
|
foreach ($internal_contacts as $key => $info_sendto) { |
|
2522
|
|
|
// altairis: avoid duplicate notifications |
|
2523
|
|
|
if ($info_sendto['id'] == $user->id) { |
|
2524
|
|
|
continue; |
|
2525
|
|
|
} |
|
2526
|
|
|
|
|
2527
|
|
|
if ($info_sendto['email'] != '') { |
|
2528
|
|
|
if(!empty($info_sendto['email'])) $sendto[] = trim($info_sendto['firstname'] . " " . $info_sendto['lastname']) . " <" . $info_sendto['email'] . ">"; |
|
2529
|
|
|
|
|
2530
|
|
|
//Contact type |
|
2531
|
|
|
$recipient = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1') . ' (' . strtolower($info_sendto['libelle']) . ')'; |
|
2532
|
|
|
$message .= (!empty($recipient) ? $langs->trans('TicketNotificationRecipient') . ' : ' . $recipient . "\n" : ''); |
|
2533
|
|
|
} |
|
2534
|
|
|
} |
|
2535
|
|
|
$message .= "\n"; |
|
2536
|
|
|
// URL ticket |
|
2537
|
|
|
$url_internal_ticket = dol_buildpath('/ticket/card.php', 2) . '?track_id=' . $object->track_id; |
|
2538
|
|
|
|
|
2539
|
|
|
// altairis: make html link on url |
|
2540
|
|
|
$message .= "\n" . $langs->trans('TicketNotificationEmailBodyInfosTrackUrlinternal') . ' : ' . '<a href="' . $url_internal_ticket . '">' . $object->track_id . '</a>' . "\n"; |
|
2541
|
|
|
|
|
2542
|
|
|
// Add global email address recipient |
|
2543
|
|
|
// altairis: use new TICKET_NOTIFICATION_EMAIL_TO configuration variable |
|
2544
|
|
|
if ($conf->global->TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS && !in_array($conf->global->TICKET_NOTIFICATION_EMAIL_TO, $sendto)) { |
|
2545
|
|
|
if(!empty($conf->global->TICKET_NOTIFICATION_EMAIL_TO)) $sendto[] = $conf->global->TICKET_NOTIFICATION_EMAIL_TO; |
|
2546
|
|
|
} |
|
2547
|
|
|
|
|
2548
|
|
|
// altairis: dont try to send email if no recipient |
|
2549
|
|
|
if (!empty($sendto)) { |
|
2550
|
|
|
$this->sendTicketMessageByEmail($subject, $message, '', $sendto); |
|
2551
|
|
|
} |
|
2552
|
|
|
} |
|
2553
|
|
|
|
|
2554
|
|
|
/* |
|
2555
|
|
|
* Email for externals users if not private |
|
2556
|
|
|
*/ |
|
2557
|
|
|
if (empty($object->private)) { |
|
2558
|
|
|
// Retrieve email of all contacts (external) |
|
2559
|
|
|
$external_contacts = $object->getInfosTicketExternalContact(); |
|
2560
|
|
|
|
|
2561
|
|
|
// If no contact, get email from thirdparty |
|
2562
|
|
|
if (is_array($external_contacts) && count($external_contacts) === 0) { |
|
2563
|
|
|
if (!empty($object->fk_soc)) { |
|
2564
|
|
|
$object->fetch_thirdparty($object->fk_soc); |
|
2565
|
|
|
$array_company = array(array('firstname' => '', 'lastname' => $object->thirdparty->name, 'email' => $object->thirdparty->email, 'libelle' => $langs->transnoentities('Customer'), 'socid' => $object->thirdparty->id)); |
|
2566
|
|
|
$external_contacts = array_merge($external_contacts, $array_company); |
|
2567
|
|
|
} elseif (empty($object->fk_soc) && !empty($object->origin_email)) { |
|
2568
|
|
|
$array_external = array(array('firstname' => '', 'lastname' => $object->origin_email, 'email' => $object->thirdparty->email, 'libelle' => $langs->transnoentities('Customer'), 'socid' => $object->thirdparty->id)); |
|
2569
|
|
|
$external_contacts = array_merge($external_contacts, $array_external); |
|
2570
|
|
|
} |
|
2571
|
|
|
} |
|
2572
|
|
|
|
|
2573
|
|
|
$sendto = array(); |
|
2574
|
|
|
if (is_array($external_contacts) && count($external_contacts) > 0) { |
|
2575
|
|
|
// altairis: get default subject for email to external contacts |
|
2576
|
|
|
$label_title = empty($conf->global->MAIN_APPLICATION_TITLE) ? $mysoc->name : $conf->global->MAIN_APPLICATION_TITLE; |
|
2577
|
|
|
$subject = GETPOST('subject') ? GETPOST('subject') : '[' . $label_title . '- ticket #' . $object->track_id . '] ' . $langs->trans('TicketNewMessage'); |
|
2578
|
|
|
|
|
2579
|
|
|
$message_intro = GETPOST('mail_intro') ? GETPOST('mail_intro') : $conf->global->TICKET_MESSAGE_MAIL_INTRO; |
|
2580
|
|
|
$message_signature = GETPOST('mail_signature') ? GETPOST('mail_signature') : $conf->global->TICKET_MESSAGE_MAIL_SIGNATURE; |
|
2581
|
|
|
|
|
2582
|
|
|
// We put intro after |
|
2583
|
|
|
$message = GETPOST('message'); |
|
2584
|
|
|
$message .= "\n\n"; |
|
2585
|
|
|
|
|
2586
|
|
|
foreach ($external_contacts as $key => $info_sendto) { |
|
2587
|
|
|
// altairis: avoid duplicate emails to external contacts |
|
2588
|
|
|
if ($info_sendto['id'] == $user->contactid) { |
|
2589
|
|
|
continue; |
|
2590
|
|
|
} |
|
2591
|
|
|
|
|
2592
|
|
|
if ($info_sendto['email'] != '' && $info_sendto['email'] != $object->origin_email) { |
|
2593
|
|
|
if(!empty($info_sendto['email'])) $sendto[] = trim($info_sendto['firstname'] . " " . $info_sendto['lastname']) . " <" . $info_sendto['email'] . ">"; |
|
2594
|
|
|
|
|
2595
|
|
|
$recipient = dolGetFirstLastname($info_sendto['firstname'], $info_sendto['lastname'], '-1') . ' (' . strtolower($info_sendto['libelle']) . ')'; |
|
2596
|
|
|
$message .= (!empty($recipient) ? $langs->trans('TicketNotificationRecipient') . ' : ' . $recipient . "\n" : ''); |
|
2597
|
|
|
} |
|
2598
|
|
|
} |
|
2599
|
|
|
|
|
2600
|
|
|
// If public interface is not enable, use link to internal page into mail |
|
2601
|
|
|
$url_public_ticket = (!empty($conf->global->TICKET_ENABLE_PUBLIC_INTERFACE) ? |
|
2602
|
|
|
(!empty($conf->global->TICKET_URL_PUBLIC_INTERFACE) ? |
|
2603
|
|
|
$conf->global->TICKET_URL_PUBLIC_INTERFACE . '/view.php' : |
|
2604
|
|
|
dol_buildpath('/public/ticket/view.php', 2) |
|
2605
|
|
|
) : |
|
2606
|
|
|
dol_buildpath('/ticket/card.php', 2) |
|
2607
|
|
|
) . '?track_id=' . $object->track_id; |
|
2608
|
|
|
$message .= "\n" . $langs->trans('TicketNewEmailBodyInfosTrackUrlCustomer') . ' : ' . '<a href="' . $url_public_ticket . '">' . $object->track_id . '</a>' . "\n"; |
|
2609
|
|
|
|
|
2610
|
|
|
// Build final message |
|
2611
|
|
|
$message = $message_intro . $message; |
|
|
|
|
|
|
2612
|
|
|
|
|
2613
|
|
|
// Add signature |
|
2614
|
|
|
$message .= '<br>' . $message_signature; |
|
|
|
|
|
|
2615
|
|
|
|
|
2616
|
|
|
if (!empty($object->origin_email)) { |
|
2617
|
|
|
$sendto[] = $object->origin_email; |
|
2618
|
|
|
} |
|
2619
|
|
|
|
|
2620
|
|
|
if ($object->fk_soc > 0 && ! in_array($object->origin_email, $sendto)) { |
|
2621
|
|
|
$object->socid = $object->fk_soc; |
|
2622
|
|
|
$object->fetch_thirdparty(); |
|
2623
|
|
|
if(!empty($object->thirdparty->email)) $sendto[] = $object->thirdparty->email; |
|
2624
|
|
|
} |
|
2625
|
|
|
|
|
2626
|
|
|
// altairis: Add global email address reciepient |
|
2627
|
|
|
if ($conf->global->TICKET_NOTIFICATION_ALSO_MAIN_ADDRESS && !in_array($conf->global->TICKET_NOTIFICATION_EMAIL_TO, $sendto)) { |
|
2628
|
|
|
if(!empty($conf->global->TICKET_NOTIFICATION_EMAIL_TO)) $sendto[] = $conf->global->TICKET_NOTIFICATION_EMAIL_TO; |
|
2629
|
|
|
} |
|
2630
|
|
|
|
|
2631
|
|
|
// altairis: dont try to send email when no recipient |
|
2632
|
|
|
if (!empty($sendto)) { |
|
2633
|
|
|
$this->sendTicketMessageByEmail($subject, $message, '', $sendto); |
|
2634
|
|
|
} |
|
2635
|
|
|
} |
|
2636
|
|
|
} |
|
2637
|
|
|
} |
|
2638
|
|
|
|
|
2639
|
|
|
$object->copyFilesForTicket(); |
|
2640
|
|
|
|
|
2641
|
|
|
// Set status to "answered" if not set yet, only for internal users |
|
2642
|
|
|
if ($object->fk_statut < 3 && !$user->societe_id) { |
|
|
|
|
|
|
2643
|
|
|
$object->setStatut(3); |
|
2644
|
|
|
} |
|
2645
|
|
|
|
|
2646
|
|
|
return 1; |
|
2647
|
|
|
} else { |
|
2648
|
|
|
setEventMessages($object->error, $object->errors, 'errors'); |
|
2649
|
|
|
return -1; |
|
2650
|
|
|
} |
|
2651
|
|
|
} else { |
|
2652
|
|
|
setEventMessages($this->error, $this->errors, 'errors'); |
|
2653
|
|
|
return -1; |
|
2654
|
|
|
} |
|
2655
|
|
|
} |
|
2656
|
|
|
|
|
2657
|
|
|
|
|
2658
|
|
|
/** |
|
2659
|
|
|
* Send ticket by email to linked contacts |
|
2660
|
|
|
* |
|
2661
|
|
|
* @param string $subject Email subject |
|
2662
|
|
|
* @param string $message Email message |
|
2663
|
|
|
* @param int $send_internal_cc Receive a copy on internal email ($conf->global->TICKET_NOTIFICATION_EMAIL_FROM) |
|
2664
|
|
|
* @param array $array_receiver Array of receiver. exemple array('name' => 'John Doe', 'email' => '[email protected]', etc...) |
|
2665
|
|
|
* @return void |
|
2666
|
|
|
*/ |
|
2667
|
|
|
public function sendTicketMessageByEmail($subject, $message, $send_internal_cc = 0, $array_receiver = array()) |
|
2668
|
|
|
{ |
|
2669
|
|
|
global $conf, $langs; |
|
2670
|
|
|
|
|
2671
|
|
|
if ($conf->global->TICKET_DISABLE_ALL_MAILS) { |
|
2672
|
|
|
dol_syslog(get_class($this) . '::sendTicketMessageByEmail: Emails are disable into ticket setup by option TICKETSUP_DISABLE_ALL_MAILS', LOG_WARNING); |
|
2673
|
|
|
return ''; |
|
2674
|
|
|
} |
|
2675
|
|
|
|
|
2676
|
|
|
$langs->load("mails"); |
|
2677
|
|
|
|
|
2678
|
|
|
include_once DOL_DOCUMENT_ROOT . '/contact/class/contact.class.php'; |
|
2679
|
|
|
//$contactstatic = new Contact($this->db); |
|
2680
|
|
|
|
|
2681
|
|
|
// If no receiver defined, load all ticket linked contacts |
|
2682
|
|
|
if (!is_array($array_receiver) || !count($array_receiver) > 0) { |
|
|
|
|
|
|
2683
|
|
|
$array_receiver = $this->getInfosTicketInternalContact(); |
|
2684
|
|
|
$array_receiver = array_merge($array_receiver, $this->getInfosTicketExternalContact()); |
|
2685
|
|
|
} |
|
2686
|
|
|
|
|
2687
|
|
|
if ($send_internal_cc) { |
|
2688
|
|
|
$sendtocc = $conf->global->TICKET_NOTIFICATION_EMAIL_FROM; |
|
2689
|
|
|
} |
|
2690
|
|
|
|
|
2691
|
|
|
$from = $conf->global->TICKET_NOTIFICATION_EMAIL_FROM; |
|
2692
|
|
|
if (is_array($array_receiver) && count($array_receiver) > 0) { |
|
2693
|
|
|
foreach ($array_receiver as $key => $receiver) { |
|
2694
|
|
|
// Create form object |
|
2695
|
|
|
include_once DOL_DOCUMENT_ROOT . '/core/class/html.formmail.class.php'; |
|
2696
|
|
|
$formmail = new FormMail($this->db); |
|
2697
|
|
|
|
|
2698
|
|
|
$attachedfiles = $formmail->get_attached_files(); |
|
2699
|
|
|
$filepath = $attachedfiles['paths']; |
|
2700
|
|
|
$filename = $attachedfiles['names']; |
|
2701
|
|
|
$mimetype = $attachedfiles['mimes']; |
|
2702
|
|
|
|
|
2703
|
|
|
$message_to_send = dol_nl2br($message); |
|
2704
|
|
|
|
|
2705
|
|
|
// Envoi du mail |
|
2706
|
|
|
if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) { |
|
2707
|
|
|
$old_MAIN_MAIL_AUTOCOPY_TO = $conf->global->MAIN_MAIL_AUTOCOPY_TO; |
|
2708
|
|
|
$conf->global->MAIN_MAIL_AUTOCOPY_TO = ''; |
|
2709
|
|
|
} |
|
2710
|
|
|
include_once DOL_DOCUMENT_ROOT . '/core/class/CMailFile.class.php'; |
|
2711
|
|
|
$mailfile = new CMailFile($subject, $receiver, $from, $message_to_send, $filepath, $mimetype, $filename, $sendtocc, '', $deliveryreceipt, -1); |
|
|
|
|
|
|
2712
|
|
|
if ($mailfile->error) { |
|
2713
|
|
|
setEventMessages($mailfile->error, null, 'errors'); |
|
2714
|
|
|
} else { |
|
2715
|
|
|
$result = $mailfile->sendfile(); |
|
2716
|
|
|
if ($result) { |
|
2717
|
|
|
setEventMessages($langs->trans('MailSuccessfulySent', $mailfile->getValidAddress($from, 2), $mailfile->getValidAddress($receiver, 2)), null, 'mesgs'); |
|
2718
|
|
|
} else { |
|
2719
|
|
|
$langs->load("other"); |
|
2720
|
|
|
if ($mailfile->error) { |
|
2721
|
|
|
setEventMessages($langs->trans('ErrorFailedToSendMail', $from, $receiver), null, 'errors'); |
|
2722
|
|
|
dol_syslog($langs->trans('ErrorFailedToSendMail', $from, $receiver) . ' : ' . $mailfile->error); |
|
2723
|
|
|
} else { |
|
2724
|
|
|
setEventMessages('No mail sent. Feature is disabled by option MAIN_DISABLE_ALL_MAILS', null, 'errors'); |
|
2725
|
|
|
} |
|
2726
|
|
|
} |
|
2727
|
|
|
} |
|
2728
|
|
|
if (!empty($conf->global->TICKET_DISABLE_MAIL_AUTOCOPY_TO)) { |
|
2729
|
|
|
$conf->global->MAIN_MAIL_AUTOCOPY_TO = $old_MAIN_MAIL_AUTOCOPY_TO; |
|
|
|
|
|
|
2730
|
|
|
} |
|
2731
|
|
|
} |
|
2732
|
|
|
} else { |
|
2733
|
|
|
$langs->load("other"); |
|
2734
|
|
|
setEventMessages($langs->trans('ErrorMailRecipientIsEmptyForSendTicketMessage'), null, 'warnings'); |
|
2735
|
|
|
} |
|
2736
|
|
|
} |
|
2737
|
|
|
} |
|
2738
|
|
|
|
|
2739
|
|
|
|
|
2740
|
|
|
/** |
|
2741
|
|
|
* Ticket line Class |
|
2742
|
|
|
*/ |
|
2743
|
|
|
class TicketsLine |
|
2744
|
|
|
{ |
|
2745
|
|
|
/** |
|
2746
|
|
|
* @var int ID |
|
2747
|
|
|
*/ |
|
2748
|
|
|
public $id; |
|
2749
|
|
|
|
|
2750
|
|
|
/** |
|
2751
|
|
|
* @var string $ref Ticket reference |
|
2752
|
|
|
*/ |
|
2753
|
|
|
public $ref; |
|
2754
|
|
|
|
|
2755
|
|
|
/** |
|
2756
|
|
|
* Hash to identify ticket |
|
2757
|
|
|
*/ |
|
2758
|
|
|
public $track_id; |
|
2759
|
|
|
|
|
2760
|
|
|
/** |
|
2761
|
|
|
* @var int Thirdparty ID |
|
2762
|
|
|
*/ |
|
2763
|
|
|
public $fk_soc; |
|
2764
|
|
|
|
|
2765
|
|
|
/** |
|
2766
|
|
|
* Project ID |
|
2767
|
|
|
*/ |
|
2768
|
|
|
public $fk_project; |
|
2769
|
|
|
|
|
2770
|
|
|
/** |
|
2771
|
|
|
* Person email who have create ticket |
|
2772
|
|
|
*/ |
|
2773
|
|
|
public $origin_email; |
|
2774
|
|
|
|
|
2775
|
|
|
/** |
|
2776
|
|
|
* User id who have create ticket |
|
2777
|
|
|
*/ |
|
2778
|
|
|
public $fk_user_create; |
|
2779
|
|
|
|
|
2780
|
|
|
/** |
|
2781
|
|
|
* User id who have ticket assigned |
|
2782
|
|
|
*/ |
|
2783
|
|
|
public $fk_user_assign; |
|
2784
|
|
|
|
|
2785
|
|
|
/** |
|
2786
|
|
|
* Ticket subject |
|
2787
|
|
|
*/ |
|
2788
|
|
|
public $subject; |
|
2789
|
|
|
|
|
2790
|
|
|
/** |
|
2791
|
|
|
* Ticket message |
|
2792
|
|
|
*/ |
|
2793
|
|
|
public $message; |
|
2794
|
|
|
|
|
2795
|
|
|
/** |
|
2796
|
|
|
* Ticket statut |
|
2797
|
|
|
*/ |
|
2798
|
|
|
public $fk_statut; |
|
2799
|
|
|
|
|
2800
|
|
|
/** |
|
2801
|
|
|
* State resolution |
|
2802
|
|
|
*/ |
|
2803
|
|
|
public $resolution; |
|
2804
|
|
|
|
|
2805
|
|
|
/** |
|
2806
|
|
|
* Progress in percent |
|
2807
|
|
|
*/ |
|
2808
|
|
|
public $progress; |
|
2809
|
|
|
|
|
2810
|
|
|
/** |
|
2811
|
|
|
* Duration for ticket |
|
2812
|
|
|
*/ |
|
2813
|
|
|
public $timing; |
|
2814
|
|
|
|
|
2815
|
|
|
/** |
|
2816
|
|
|
* Type code |
|
2817
|
|
|
*/ |
|
2818
|
|
|
public $type_code; |
|
2819
|
|
|
|
|
2820
|
|
|
/** |
|
2821
|
|
|
* Category code |
|
2822
|
|
|
*/ |
|
2823
|
|
|
public $category_code; |
|
2824
|
|
|
|
|
2825
|
|
|
/** |
|
2826
|
|
|
* Severity code |
|
2827
|
|
|
*/ |
|
2828
|
|
|
public $severity_code; |
|
2829
|
|
|
|
|
2830
|
|
|
/** |
|
2831
|
|
|
* Type label |
|
2832
|
|
|
*/ |
|
2833
|
|
|
public $type_label; |
|
2834
|
|
|
|
|
2835
|
|
|
/** |
|
2836
|
|
|
* Category label |
|
2837
|
|
|
*/ |
|
2838
|
|
|
public $category_label; |
|
2839
|
|
|
|
|
2840
|
|
|
/** |
|
2841
|
|
|
* Severity label |
|
2842
|
|
|
*/ |
|
2843
|
|
|
public $severity_label; |
|
2844
|
|
|
|
|
2845
|
|
|
/** |
|
2846
|
|
|
* Creation date |
|
2847
|
|
|
*/ |
|
2848
|
|
|
public $datec = ''; |
|
2849
|
|
|
|
|
2850
|
|
|
/** |
|
2851
|
|
|
* Read date |
|
2852
|
|
|
*/ |
|
2853
|
|
|
public $date_read = ''; |
|
2854
|
|
|
|
|
2855
|
|
|
/** |
|
2856
|
|
|
* Close ticket date |
|
2857
|
|
|
*/ |
|
2858
|
|
|
public $date_close = ''; |
|
2859
|
|
|
} |
|
2860
|
|
|
|
Dolibarr /
dolibarr
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This check looks for assignments to scalar types that may be of the wrong type.
To ensure the code behaves as expected, it may be a good idea to add an explicit type cast.